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Focus on the Customer - Full Preview

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What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards?

Find out as you hear four stories of how 3M has met special demands from their customers.

When most organizations would have denied these unique requests, 3M’s team met the challenge and came up with creative solutions for each of them.

Key Learning Points

  • Make the customer a part of your product development team
  • Listen for unspoken needs
  • Realize no customer is too small

Includes a Leader’s Discussion Guide


"This program gives a stirring view of what a company can grow into. The video plays inspiration. It will work especially well for organizations well along in the quality journey that want to take stock of their progress and refocus on their destination." - Training Media Review X

Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer! X

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