617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Focus on the Customer

What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards? Find out as you hear four stories of how 3M has met special demands from their customers.

Short preview

Not available

About You might also like

About

What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards?

Find out as you hear four stories of how 3M has met special demands from their customers.

When most organizations would have denied these unique requests, 3M’s team met the challenge and came up with creative solutions for each of them.

Key Learning Points

  • Make the customer a part of your product development team
  • Listen for unspoken needs
  • Realize no customer is too small

Includes a Leader’s Discussion Guide

COMPLIMENTARY REVIEW:

"This program gives a stirring view of what a company can grow into. The video plays best...as inspiration. It will work especially well for organizations well along in the quality journey that want to take stock of their progress and refocus on their destination." - Training Media Review

Topics
Programs Under $200
Customer Service
Motivational Videos
Sales Training
Special Offers and Combo Packages
Uses
Customer Service - Under $200
Improving Sales and Service
An Enterprise Media Program
Video Running Time (minutes)
29:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media
Presentation Style
Case Study
Course ID
00598

You might also like

Love Your Customers & Love Your Difficult Customers
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and more. Most notably known as the eccentric catalogue clothier J. Peterman... read more
Featured Programs DVD style course with completion certificate only
Course Details
50 Ways To Keep Your Customers
50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more
DVD style course with completion certificate only
Course Details
The Power of Customer Service
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.It is not a lot of theory. In fact, it is just the opposite; a DVD training program that's loaded with do-it-now skills th... read more
Featured Programs DVD style course with completion certificate only
Course Details
Experience STARs
Deliver Outstanding Customer Service!
Customer Experience (CX) is all about living your why (purpose) and providing meaningful and memorable experiences for your customers. Not occasionally, but consistently. People are the experience, and experience is the marketing! A clear focus on creating memorable experiences for your customers is... read more
Featured Programs New Release DVD style course with completion certificate only
Course Details
Customer Service: OR ELSE
Watch this "call to arms" as told by an insightful and at times outrageous performer. Using examples of good and bad service, Glen shows you how to create Great Service.
In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service. Watch this call to arms as told by an insightful and at times outrageous performer. Using examples of good and bad service, Customer Service Or Else shows you how to create ... read more
DVD style course with completion certificate only
Course Details