WAYMISH - Why Are You Making It So Hard…for me to give you my money?, , Enterprise Media

WAYMISH - Why Are You Making It So Hard…for me to give you my money?

Why Are You Making It So Hard…for me to give you my money?

How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! And these days you can't afford to lose even one good customer.

One WAYMISH = One lost customer (and all the future revenue they represent)!

Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again.

A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.

WAYMISH is an acronym for: Why Are You Making It So Hard…for me to give you my money? It represents all the slights and indifferences made by employees and organizations that lead customers to believe that you don't really want their business. Things like not listening to what the customer is saying, putting policies ahead of common sense, not attempting to resolve complaints, etc.

Can you afford to create unhappy customers that take their business elsewhere?

Eliminate WAYMISHes and keep customers with this superb customer service program from CRM Learning. Hidden-camera footage reveals service providers in retail, hospitality and banking committing all-too-common WAYMISHes. Then, the show's folksy host walks these employees through the things they can say and do to convey genuine service excellence.

Your trainees will love the way the show's host is COMPLETELY on their side--not trying to embarrass, not trying to preach--just suggesting new more effective ways to handle customer situations.

Key Learning Points

Quickly Acknowledge Customers

Listen Carefully

Fix Problems on the Spot

Find a Way To Say Yes

Coach Each Other

The Supervisor Show

Purchase Includes

WAYMISH (18 Minutes)

WAYMISH: The Supervisor Show (10 Minutes)

The WAYMISH Factor Meeting Opener

Leader's Guide for WAYMISH with reproducible participant worksheets

CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets