Undeliverable: E-mail Etiquette for Today's Workplace

Help your employees master Email Customer Service; an increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email.

If your company does not have a comprehensive email training program or even a set of email etiquette guidelines, your customer service reps may be committing dozens of common, yet easy-to-fix errors. These gaffes could be costing you customers and severely tainting your reputation.

The Undeliverable Email Etiquette for Today's Workplace training DVD covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.

Without adequate training, your customer service representatives may be making costly mistakes that result in dissatisfied customers, lost revenue, and a tarnished reputation.

Undeliverable: E-mail Etiquette for Today's Workplace will instill your employees with best practices for business e-mail; they'll also learn how to avoid those disastrous errors that plague so many companies.

Topics covered:

Address Fields
The Subject Field
Addressing Recipients
Grammar & Punctuation
Formatting
Message Clarity & Brevity
Censor Yourself
Sending Attachments
Professional Closings
Proofreading
Responding to Email
Good News vs. Bad News Email

Humorous real-life reenactments will both entertain and educate your staff. Undeliverable: Email Etiquette for Today's Workplace is no bore-fest! It's fast-paced, yet thorough. It's professional, yet fun. And it's sure to improve your customer relations. Use this training video in the classroom, or for a more personal touch, let employees watch the DVD from their desk; after watching the program, your employees can help prove their mastery of customer service email etiquette by completing four interactive quizzes. Upon successful completion of each quiz, they can then print out a certificate of completion.

Purchase Includes: Two copies of Undeliverable: E-mail Etiquette for Today's Workplace on DVD that includes 13 fast-paced sections, 4 interactive quizzes, and printable certificates of completion.

Remember...when you purchase this training video series on DVD, you'll get TWO copies of the DVD; let the training department keep one copy for classroom training and keep the second copy in employee training library so employees can watch it as needed.

Uses

Customer Service
Improving Sales, Attitude, and Service

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (10% off)
Non Profit (10% off)
University and Graduate School (10% off)
K-12 (10% off)
Consultants (10% off)

		Undeliverable - Part 1 of Full Preview (.wmv, registration required) Download Windows Media Player

		Undeliverable - Part 2 of Full Preview (.wmv, registration required) Download Windows Media Player