Communication Lab 2.0

When Email Just Isn't Enough

Have you ever sent an e-mail to a customer notifying them that there was a problem? If so then you know it can often engender a nasty response or an angry phone call.

Communication blunders are common in the workplace. Your ability to effectively communicate will directly affect your success at your job.

New Release!

The Communication Lab 2.0 DVD will show how a phone call is a much better method of delivering bad news to a customer rather than via e-mail. Customers want results not bad news. Most customers will prefer having a telephone conversation to receive that bad news. That way you will have the opportunity to:

Talk Through The Problem
Listen To The Customers Frustrations
Offer Alternatives or Solutions

The Communication Lab 2.0 video also provides you and your team with basic guidelines for e-mail etiquette. E-mails are different from text messages, and so should be written differently. The Communication Lab 2.0 training program will provide your team with a fun and humorous way to improve the quality of customer communications.

Exciting News! This program can now be streamed over the web! Would you like to see how easy it is? Check out the Streamed Learning Demo and see for yourself. Simply fill out the registration and take the tour, but don't forget to read the yellow notes!

Style

Humorous Presentation

Uses

Customer Service
Communication

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (25% off)
State and Local Government (10% off)
Federal Government (GSA) (25% off)
Non Profit (10% off)
University and Graduate School (20% off)
K-12 (20% off)
Consultants (10% off)

		Click here to preview the entire program (.wmv, registration required) Download Windows Media Player