Conflict Resolution: A Win/Win Approach

All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development.

But if it is dealt with improperly, it can spiral out of control and end up in violence or worse.

Conflict Resolution A Win Win Approach will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.

Key Learning Points

Recognizing sources of conflict
Using the Collaborative Management Method
Applying the A-E-I-O-U Communication Model
Assuming the role of a mediator
Developing active communication skills

VIDEO SYNOPSIS
A boxing ring is used to introduce the concept that workplace conflict cannot be resolved with physical means. Office environment scenarios are used to demonstrate typical sources of conflict and the five main methods of reacting to conflict:

Competition
Accommodation
Avoidance
Compromise
Collaboration

Collaboration is the only reaction that has the possibility of delivering a win/win outcome, IF both parties are willing to resolve, willing to get to the root of the issue, and willing to empathize.

The A-E-I-O-U model which is then demonstrated, attempts to guide the individuals to a Collaborative resolution, by Assuming the other person means well, Expressing your feelings, Identifying the desired outcome, stating the Outcome you expect, and asking for Understanding.

Conflict Resolution A Win Win Approach is intended for both managers and employees, and can be used in conjunction with other communication films, or as a comprehensive stand-alone training program.

Purchase includes

DVD (25 Minutes)
Leader’s Guide
10 Employee Handbooks

Style

Dramatic Vignettes

Uses

Workplace Issues
Workplace Violence
Bullying in the Workplace
Conflict Resolution

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (20% off)
State and Local Government (10% off)
Federal Government (GSA) (20% off)
Non Profit (15% off)
University and Graduate School (20% off)
K-12 (20% off)

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		Conflict Resolution - Information Sheet (.pdf) Download Adobe Reader