Break down the barriers to excellent customer service.

With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems that test the patience and resolve of your service personnel. Discover the common element - the secret of customer service - explored through the following tips:

• be honest, tactful and empathetic
• build customer relationships
• prevent customers from walking away with a problem
• find your motivation
• put yourself in your customer's shoes
• keep your word
• be honest
• never let a customer leave with a problem
• make every customer feel comfortable and build relationships
• make even the most difficult customers feel welcomed and come back
• show employees that customer service really benefits them

Purchase Includes:

• The Secret DVD with English and Spanish (15:24 Minutes)
• Leader's Guide
• PowerPoint Presentation