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Beyond Customer Service - Full Preview

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The Beyond Customer Service: Gracious Hospitality the Biltmore Way training program is your insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service.

The Beyond Customer Service training DVD is more than a simple story; it offers an insightful approach to proven methods of exceptional customer care. When the training program is supported with discussion and the participant workbook, your employees have the opportunity to learn how their interaction with your customers and each other impacts their job satisfaction, your organization's reputation, and the bottom line of your business.

We invite you to explore this training program with your staff, and begin a new discussion about the difference between customer service and Gracious Hospitality.

Biltmore is an established leader in the hospitality industry, providing world-class service for over a century. Now, the Biltmore Center for Professional Development shares with you the secrets of Gracious Hospitality, providing you and your staff methods you can immediately put into practice for revenue generation, repeat business, and a workforce completely focused on your customer.

Purchase Includes:

  • Beyond Customer Service DVD (23 Minutes)
  • Participant Guide
  • 10 GUEST Pocket Card

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!

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