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Telephone Skills at Work

Regardless of new technology the telephone is still the most used business tool in today's work place. Lean how to handle incoming calls, telephone etiquette, how to deal with complaints and more.

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About

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!

You'll learn:

  • How to "correctly" handle incoming and outgoing calls
  • The basics of telephone etiquette
  • How to deal with complaint calls and turn them into successes
  • How to listen and speak effectively on the telephone

This DVD training program will teach you how to make the telephone your most valuable business partner!

Purchase Includes:

  • Telephone Skills at Work DVD (33 Minutes)
  • Telephone Skills at Work book by Judith E. Fisher

This is available as part of

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Course Details
Topics
Programs Under $200
Customer Service
Special Offers and Combo Packages
Uses
JWA Video
Customer Service - Under $200
Entry Level Customer Service
Video Running Time (minutes)
33:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media - JW
Course ID
00963

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