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Winning Customer Loyalty... Eliminate Customer Turnoffs

Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.

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About

Winning Customer Loyalty Library

In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product.

Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best in service to our customers.

 

Key Learning Points

 

  • Learn the three categories of customer turnoffs (Value, Systems, People)
  • Practice Active Listening to improve the customer experience
  • Overcome poor service to build long term loyalty

 

Purchase Includes:

  • Winning Customer Loyalty Eliminate Customer Turnoffs DVD (26 Minutes)
  • Winning Customer Loyalty Volume I booklet

This is available as part of

Customer Service Training Video Starter Library
Give your customer service people the head start they deserve with the Customer Service Starter Library. Includes 5 DVDs on customer service.
Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer!... read more
Course Details
Topics
Programs Under $200
Customer Service
Special Offers and Combo Packages
Uses
JWA Video
Customer Service - Under $200
Dealing With Difficult or Angry Customers
Entry Level Customer Service
Video Running Time (minutes)
26:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media - JW
Featured Talent
Paul Timm
Course ID
00981

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