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Winning Customer Loyalty... Exceed Customer Expectations

Winning Customer Loyalty Library This program shows you how to really exceed the expectations of your customers and gain their loyalty. Gain customer loyalty and grow your business through word of mouth advertising.

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About

Winning Customer Loyalty Library

Volume Two Winning Customer: Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising.

This program takes the ambiguity out of what it means to give your customer more when they really don't expect it. It shows you how to set yourself apart from your competitors. Most importantly, it gives you the tools to build customers for life.

Key Learning Points

Learn the importance of Value
Use Information to exceed customer expectations
Speed: Lean how to give customers a faster experience
Personality: Treat customers like guests
Follow up: Impress your customers and build lifetime relationships with good follow up

Purchase Includes:

Winning Customer Loyalty Exceed Customer Expectations DVD (28 Minutes)
Winning Customer Loyalty Volume II booklet

This is available as part of

Customer Service Training Video Starter Library

Give your customer service people the head start they deserve with the Customer Service Starter Library. Includes 5 DVDs on customer service.

Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer!... read more

Course Details

Winning Customer Loyalty... Eliminate Customer Turnoffs

Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.

Winning Customer Loyalty Library In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complaine... read more

DVD style course with completion certificate only