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The In An Instant® Business Training Library contains six individual courses that  each come with a DVD, book, and reproducible post-tests. The In An Instant Business Training Library contains the following courses:

  • Effective Teamwork IAI
  • Succeed by Listening IAI
  • How to Develop Effective Communication Skills IAI
  • The Power of Customer Service IAI
  • The New Supervisor: Skills for Success IAI
  • Negotiating for Business Results IAI

These courses are terrific to start a new training library, or to augment an existing one.

Effective Teamwork IAI

When some people hear the word teamwork they immediately think of games--team sports; yet, teamwork is much more than this.

In businesses today the teamwork concept, rather than the old pyramid-shaped organization-chart-process, is what makes them successful. Ideas and decisions are generated within teams and not from the top down as in the past.

With the Effective Teamwork how-to DVD training program you'll learn:

  • How to make the team concept work
  • Why teams are important to you and your organization
  • How to write a team constitution
  • How to develop ideas and make decisions that the team can stand behind
  • How to run a typical team meeting
  • How to deal with conflict and team problems

After watching this training DVD, and completing the exercises both on the DVD and in the book, your entire work force will know how to maintain a cooperative, creative and highly productive team environment. The skills learned will lead to greater success for you and your organization.

This enhanced DVD edition of Effective Teamwork is part of the In An Instant® Business Training Library. It comes complete with a DVD and a post-test that may be reproduced. It also includes a copy of the book Effective Teamwork by Michael D. Maginn, which is part of the Business Skills Express Series published by The McGraw-Hill Companies.

Succeed by Listening IAI

An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so difficult. To help in this never ending battle, we are offering Succeed By Listening with listening expert Madelyn Burley-Allen.

With the Succeed By Listening training DVD you'll discover the basic principles and techniques needed to become an active listener and better communicator in both your business and personal life. You'll learn to handle the tough situations by really understanding what has been said. You'll have the confidence needed to solve the difficult problems and react without misunderstanding.

We have all been involved in the he said, she said world of communicating. He said this, no she said that, and no one is really sure what anyone said. This training program helps you overcome the listening/language barriers that cause these problems.

Persuasion is also a part of listening and you will learn how to become even more persuasive just by listening correctly. You'll develop the skills necessary to become a level one listener (the best!) and an understanding communicator. This how-to training program comes with a DVD and the book, Listening, The Forgotten Skill. 35 minutes.

How to Develop Effective Communication Skills IAI

Communication is one of the most important words in any business. If you can communicate, you and your business will move forward and most likely thrive. If you can't, the road to success is blocked with numerous obstacles, many of which are too difficult to cross.

How to Develop Effective Communication Skills is a systematic, detailed training program that gives you a blueprint for effective communication; a formula for understanding. You will learn the skills needed in order to compete in the worldwide marketplace to make you and your company successful.

You'll learn to:

  • Build trust so you can communicate openly and freely with others
  • Remove barriers to positive communication
  • Communicate nonverbally as well as verbally
  • Develop better relationships through listening
  • Deal with conflict in the work place

There are all skills you can put to work immediately.

This training program comes complete with a DVD and a copy of the book, Effective Interpersonal Relationships by Robert W. Lucas, which is part of the Business Skills Express Series published by The McGraw-Hill Companies.

The Power of Customer Service IAI

The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.

It is not a lot of theory. In fact, it is just the opposite; a DVD training program that's loaded with do-it-now skills that can be put to work immediately. The book contains exercises that may be completed while watching the DVD.

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.

Using the three C's of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship.

"To survive in the competitive market place of the new millennium we must treat customers like they are members of our family. A positive customer relationship is the key at any level of any organization.," says Dr. Timm.

The New Supervisor: Skills for Success IAI

In An Instant Business Training Library

Whether this is your first day as a supervisor or you've been on the job for years, The New Supervisor Skills for Success will help you develop and improve your skills and make being a supervisor productive and enjoyable.

This DVD training program will become your road map for developing the skills necessary to become a first-rate supervisor. You'll learn:

  • How to develop the necessary leadership skills
  • How to make timely, effective decisions
  • The need for managing change and how to manage your time
  • How to communicate effectively
  • How to praise, correct and deal with conflict
  • Team building

Use The New Supervisor: Skills for Success and become the consummate supervisor!

This enhanced DVD edition of The New Supervisor: Skills for Success is part of the In An Instant® Business Training Library. It comes complete with a DVD and a post-test that may be reproduced. It also includes a copy of the book The New Supervisor: Skills for Success by Bruce B. Tepper, which is part of the Business Skills Express Series published by The McGraw Hill Companies.

Negotiating for Business Results IAI

Negotiation takes place all the time. It plays a vital role in your everyday business and personal life; yet, many people view negotiation as an onerous exercise to be tolerated rather than enjoyed.

By viewing the DVD training program Negotiation for Business Results you'll develop the skills necessary to help you become a successful negotiator, and at the same time, learn to enjoy the process along the way.

You'll learn:

  • The fundamental elements of negotiations
  • How to prepare for nearly any kind of negotiation
  • How to outline your negotiating goals
  • How to anticipate what the other side will do and how to react

You'll learn to negotiate like a pro!

Negotiating for Business Results comes complete with a DVD and a copy of the book Negotiating for Business Results by Judith E. Fisher, which is part of the Business Skills Express Series published by The McGraw-Hill Companies.

Purchase Includes:

  • Succeed By Listening DVD (35 minutes)
  • Listening, The Forgotten Skill book.
  • Effective Teamwork DVD (39 Minutes)
  • Effective Teamwork book by Michael D. Maginn
  • How to Develop Effective Communication Skills DVD (34 Minutes)
  • Effective Interpersonal Relationships book by Robert W. Lucas
  • The Power Of Customer Service DVD (45 Minutes)
  • The Power of Customer Service book
  • The New Supervisor: Skills for Success DVD (48 Minutes)
  • The New Supervisor: Skills for Success book by Bruce B. Tepper
  • Negotiating for Business Results DVD (39 Minutes)
  • Negotiating for Business Results book by Judith E. Fisher
  • Reproducible Post-Tesst

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!

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