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Customers with Disabilities: Delivering Excellent Service - PARTIAL PREVIEW

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If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.

Customers with Disabilities: Delivering Excellent Service is divided into five chapters:

  • Chapter 1: Blind or Low Vision
  • Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries
  • Chapter 3: Deaf or Hard of Hearing including service dogs
  • Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices
  • Chapter 5: People of Short Stature/Vertically Challenged

In this training program, you will learn about the four major interactions you'll have with customers with disabilities:

  • Greeting
  • Product Assistance
  • Sales Transaction
  • Addressing Other Needs

The goal of this training program is simple: it will help every associate deliver the best service to any customer who has a disability.

Purchase Includes:

  • Customers with Disabilities: Delivering Excellent Service DVD (34 Minutes)
  • Leader's Guide (Including Full Transcript)
  • QUIZ (Combining True/False & Multiple Choice Questions)
  • Questions for Discussion
  • Terms & Expressions Handout X

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Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer! X

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