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Customer Service Telephone Connection Trailer

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Teach your staff how to impress customers with memorable service!

Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible. This set of customer service training videos will help fix that! Whether it's over the phone or in person, employees will learn to be attentive, listen to customers' needs, and handle tough situations in a professional manner.

Key customer service training points

  • How to make a great first impression.
  • Crucial do's and don'ts for basic telephone courtesy.
  • Keep an open mind and avoid jumping to conclusions.
  • Create personal relationships with your customers.
  • Communicate customer feedback throughout the organization.

By the time your staff has seen everything these programs have to offer, they'll be more than prepared for any customer service situation that might arise.

The Customer Service Collection includes:

  1. Listening Under Pressure 14 Minutes
  2. Dealing with the Irate Customer 21 Minutes
  3. Customer Service Counts 18 Minutes
  4. Customer Service: The Telephone Connection 17 Minutes
  5. When the Phone Rings 20 Minutes
  6. Wednesday's Touch 6 Minutes
  7. ART of Customer Service 10 Minutes

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!

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