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Conflict Clock - Core Program

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Taking T.I.M.E. to Resolve Conflict in the Workplace

The Conflict Clock training program is designed to help your employees, leaders and teams respond to workplace conflicts successfully. Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better.

Our bodies naturally gravitate toward a Fight, a Flight, or a Freeze response when we feel threatened or upset. These responses are generally not helpful.

Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace presents four proven strategies that will help participants break old and negative response habits.

Visual learners will appreciate the Conflict Clock, a representation of the circular pattern that often emerges when there is a conflict. The conflict first presents at 12:00. Our initial response to this stressor or conflict happens at 3:00. The other person responds at 6:00, and we respond again at 9:00.

When we respond poorly at 3:00, this prompts the other person to respond poorly at 6:00, and so on. We experience a circular problem…one where despite our poor results, we use the same failed response pattern again and again.

The four key learning strategies are easy to remember, because, like our clock, they are all about T.I.M.E.

T = Take a Moment
I = Identify a Positive Response
M = Manage Your Emotions
E = Envision a Successful Outcome

Participants will learn how to address these common situations:

  • A co-worker says something that is upsetting.
  • A co-worker asks us to do something that is not ethical.
  • A supervisor puts off taking needed action to address a conflict.
  • We find ourselves using a Fight response when challenged.
  • We find ourselves using a Flight response when challenged.
  • We find ourselves using a Freeze response when challenged.

We know that your organization has its unique personality, culture, needs and issues. Conflict Clock Taking TIME to Resolve Conflict in the Workplace was designed with that in mind. We have provided three different agendas for general workshops, a special hour-long session specifically geared toward those who supervise or manage others, and supplemental material in the Facilitator Resources that will make it easy for you to customize the training to your organization’s needs.

Conflict Clock Purchase Includes:

  • Conflict Clock Taking TIME to Resolve Conflict DVD:
    - Conflict Clock Core Program (24 Minutes)
    - Conflict Clock Manager Portion (8 Minutes)
  • Facilitation Package including:
    - Facilitator's Guide
    - Facilitator Resources
    - Self-Study Guide
    - Participant Materials

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!

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