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Right/Wrong to WIN/WIN Full Preview

  • Right/Wrong to WIN/WIN Full Preview
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Peer-to-Peer Conflict Resolution

In just 13 minutes, this program teaches a 5-step process that enables employees to resolve conflict with others directly, respectfully and effectively. The key is focusing on the problem, not the other person.

Given the increased diversity of today’s work teams, more and more organizations are realizing the importance of creating a culture that supports conflict management at all levels. And that begins with training.

“Employers should create a workplace culture in which managing conflict is viewed as a core job competency regardless of the employee’s role in the organization." SHRM*

Right/Wrong to WIN/WIN is a practical and engaging conflict training film that teaches people how to move from a mindset of I am right; you are wrong, to a place of mutual understanding and collaboration. It helps people in conflict see that it’s never you against me, it’s always us against the problem.

Right Wrong to WIN WIN conflict training program introduces an easy-to-remember 5-step process that applies to any conflict:

  • Step 1. Step away
  • Step 2. Prepare
  • Step 3. Focus on the problem, not the person
  • Step 4. Meet face-to-face
  • Step 5. Seek a WIN/WIN solution

This process enables any two employees to communicate their way to finding a win/win solution thereby lessening the need for a conflict mediator (such as a supervisor or manager). In addition to the 5-step process, the Right Wrong to WIN WIN training video features a highly relatable peer-to-peer conflict scenario and fun graphics.

Right/Wrong to WIN/WIN is perfect as a self-study, a small group study, or an instructor-led training session. An accompanying Leader’s Guide (which includes a Conflict Style Questionnaire), Powerpoint presentation and Pocket Reminder Card are provided.

Right/Wrong to WIN/WIN purchase includes:

  • Right/Wrong to WIN/WIN training video (13 Minutes)
  • Leader’s Guide
  • Powerpoint Presentation
  • Pocket Reminder Card

*SHRM Toolkit, “Managing Workplace Conflict”, November 4th, 2015

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