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  • Organizing Your Business Around the Customer

    Organizing Your Business Around the Customer

    Stanford Executive Briefings
    Roger Siboni Chairman of the Board of Directors, E.piphany

  • Other Side of the Window

    Other Side of the Window

    Providing Exceptional Service in Government
    Spend the day with a hapless customer as he experiences life on the other side of the window and shows how workers can be flexible and make citizens happy without breaking the rules.

  • Ouch! Series

    Ouch! Series

    New Series!
    WARNING! OUCH! That Stereotype Hurts & Ouch! Your Silence Hurts will start conversations that are not always comfortable... but are critically important!

  • OUCH! That Stereotype Hurts

    OUCH! That Stereotype Hurts

    Communicating Respectfully in a Diverse World
    The workplace is rife with negative jokes and demeaning stereotypes. For many people, staying silent is no longer an option, but they haven’t known how to speak up.

  • Ouch! Your Silence Hurts

    Ouch! Your Silence Hurts

    Communicating in a Diverse World
    Examine the impact of the silent bystander. Ouch! Your Silence Hurts will inspire conversations beyond the training room!

  • Outbound Call

    Outbound Call

    Part of the Just A Call Away Series on telephone skills.
    In an outbound call, you have only a few seconds to make a good first impression. Learn the secrets to making those first few seconds count and how to follow up for greater results.

  • Overcoming Disempowerment

    Overcoming Disempowerment

    Michael is upset about Carol’s bullying, and Marcus tries to inspire her to lead.

  • Overcoming Setbacks

    Overcoming Setbacks

    When facing setbacks recognize when you feel stuck and move forward. Going over and over a setback keeps you stuck in the past. Learn to overcome setbacks.

  • Overcoming Stress At Work

    Overcoming Stress At Work

    This training program reveals valuable information about the human mind and body that can help turn you into an Anxiety Analyst and control much of the stress you feel everyday at work and at home.

  • OXO Good Grips: Think Differently

    OXO Good Grips: Think Differently

    Tom Peters

    See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry.  Tom Peters outlines  five strategies for innovation from this case study. 

  • Painless Performance Improvement

    Painless Performance Improvement

    A training video comedy, Painless Performance Improvement combines highly entertaining hosts with dramatic and realistic coaching moments. Supervisors will relate to scenes of management gone awry as well as employee’s favorite excuses and sidetracks.

  • Passion for Customers with Tom Peters

    Passion for Customers with Tom Peters

    Tom Peters

    Tom Peters gives a motivational presentation on outstanding customer service with case studies from leaders like Federal Express, Louisville Redbirds, The Limited and others.

  • Passion for Excellence - Short Cut

    Passion for Excellence - Short Cut

    Tom Peters

    This is the edited version of Tom Peters "Passion for Excellence" for your shorter meetings.

  • Passion for Excellence with Tom Peters

    Passion for Excellence with Tom Peters

    Tom Peters

    This classic Tom Peters program applies today with its review of some of the top companies who have made lasting changes by having individuals who refuse to give up.

  • Patient Diversity:  Beyond the Vital Signs

    Patient Diversity: Beyond the Vital Signs

    You’ll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand.

  • PATTERNS - Preventing Sexual Harassment

    PATTERNS - Preventing Sexual Harassment

    "Preventing Sexual Harassment" looks at 4 common patterns of inappropriate behavior- the habitual harasser, the smitten harasser, the bully, and the jilted harasser.

  • PATTERNS - Responding to Sexual Harassment

    PATTERNS - Responding to Sexual Harassment

    Responding to Sexual Harassment examines the legal liability issues and questions of personal responsibility that managers and supervisors must face.

  • PATTERNS - Rights and Responsibilities

    PATTERNS - Rights and Responsibilities

    This orientation program describes what sexual harassment is, how it is damaging to the person being harassed, the harasser, the workgroup and the organization, and what an employees rights and responsibilities are in this area.

  • PATTERNS - The Series

    PATTERNS - The Series

    Sexual harassment at work is more than a legal issue. It is fundamentally a behavioral problem. PATTERNS takes on the behavioral challenge, arming employees and managers with the information they need.

  • Peer Today, Boss Tomorrow:  Navigating Your Changing Role

    Peer Today, Boss Tomorrow: Navigating Your Changing Role

    Help newly promoted supervisors navigate their changing roles and have immediate impact!

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!

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