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  • The Power of Attitude

    The Power of Attitude

    Is there really power behind a positive attitude? The Power of Attitude shows that there is, and most of what makes us positive is attributed to our own self-image.

  • The Power of Customer Service

    The Power of Customer Service

    Paul Timm

    The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.

  • The Power of Vision

    The Power of Vision

    Joel Barker

    The Power of Vision demonstrates that having a positive vision of the future is the most forceful motivator for change-for success-that companies, schools, communities, nations, and individuals possess.

  • The Practical Coach

    The Practical Coach

    Think of the people in your life who helped you get where you are today. All the "coaches" who were there for you, who cared about you, who got honest with you when you needed it most.

  • The Practical Coach 2

    The Practical Coach 2

    The Practical Coach 2 is an everyday, practical guide that takes managers step by step through the most critical times for performance intervention. Learn how to reward good work, correct poor work and turn around dead end performance.

  • The Pygmalion Effect

    The Pygmalion Effect

    Managing the Power of Expectations, 3rd Edition
    Get a complete overview of the Pygmalion Effect where individuals are transformed through the positive (or negative) expectations of another.

  • The Really Angry Customer

    The Really Angry Customer

    Part of the Just A Call Away Series on telephone skills.
    What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Learn how to defuse anger and bring the situation to a satisfactory conclusion.

  • The Respectful Communicator: The Part You Play

    The Respectful Communicator: The Part You Play

    Effective communication is at the heart of organizational performance. When miscommunications occur, results are bound to suffer. The Respectful Communicator shows how taking a few extra steps can keep misunderstandings to a minimum.

  • The Respectful Supervisor Set

    The Respectful Supervisor Set

    The Respectful Supervisor Set provides outstanding tips and examples to aid supervisors in becoming more effective in fostering a healthy work environment. 

  • The Respectful Workplace

    The Respectful Workplace

    Redefining Workplace Violence
    While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different.

  • The Respectful Workplace: It Starts With You

    The Respectful Workplace: It Starts With You

    In today’s organizations, the word "respect" is used a lot. But what does respect look like? What does it sound like? How do people know it when they see it? And how can organizations make it a central part of their path to success?

  • The Right Side Of The Line

    The Right Side Of The Line

    Creating a Respectful and Harassment-Free Workplace
    Now more than ever, your employees need to know exactly where the boundaries of acceptable and legal workplace behavior are drawn.

  • The Right Words at the Right Time - Customer Service Recovery for Business

    The Right Words at the Right Time - Customer Service Recovery for Business

    This valuable customer service training program equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.

  • The Right Words at the Right Time - Customer Service Recovery for Government

    The Right Words at the Right Time - Customer Service Recovery for Government

    For front-line employees, having the exact words handy in a tense situation can make all the difference. When it comes to customer service recovery in the Public Sector, "It is WHAT you say, as well as HOW you say it."

  • The Right Words at the Right Time - Customer Service Recovery for Healthcare

    The Right Words at the Right Time - Customer Service Recovery for Healthcare

    Dealing with frustrated family members or patients who may be in pain can test the service skills of even the most experienced healthcare employees.

  • The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    From complaints about parking fees to sending food back, this training program is designed to provide hospitality employees with a step-by-step process of turning frustrations and complaints into understanding and solutions. 

  • The Right Words at the Right Time: Customer Service Recovery for Retail

    The Right Words at the Right Time: Customer Service Recovery for Retail

    Having the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you say it. This valuable training equips your staff with a step-by-step process of turning frustrations or complaints into understanding and solutions.

  • The S.A.L.E. Series

    The S.A.L.E. Series

    Sell smarter, not harder with this three module series featuring the easy-to-learn S.A.L.E. process.

  • The S.T.O.P. Shop

    The S.T.O.P. Shop

    Shrinkage Training and Orientation Program
    Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.

  • The Secret: Customer Service Uncovered

    The Secret: Customer Service Uncovered

    Break down the barriers to excellent customer service.
    With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems.

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!

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