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Total number of products found: 1166 (Page 51 of 59)

  • The Really Angry Customer

    The Really Angry Customer

    Part of the Just A Call Away Series on telephone skills.
    What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Learn how to defuse anger and bring the situation to a satisfactory conclusion.

  • The Respectful Communicator: The Part You Play

    The Respectful Communicator: The Part You Play

    Effective communication is at the heart of organizational performance. When miscommunications occur, results are bound to suffer. The Respectful Communicator shows how taking a few extra steps can keep misunderstandings to a minimum.

  • The Respectful Supervisor Set

    The Respectful Supervisor Set

    The Respectful Supervisor Set provides outstanding tips and examples to aid supervisors in becoming more effective in fostering a healthy work environment. 

  • The Respectful Workplace

    The Respectful Workplace

    Redefining Workplace Violence
    While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different.

  • The Respectful Workplace: It Starts With You

    The Respectful Workplace: It Starts With You

    In today’s organizations, the word "respect" is used a lot. But what does respect look like? What does it sound like? How do people know it when they see it? And how can organizations make it a central part of their path to success?

  • The Right Side Of The Line

    The Right Side Of The Line

    Creating a Respectful and Harassment-Free Workplace
    Now more than ever, your employees need to know exactly where the boundaries of acceptable and legal workplace behavior are drawn.

  • The Right Words at the Right Time - Customer Service Recovery for Business

    The Right Words at the Right Time - Customer Service Recovery for Business

    This valuable customer service training program equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.

  • The Right Words at the Right Time - Customer Service Recovery for Government

    The Right Words at the Right Time - Customer Service Recovery for Government

    For front-line employees, having the exact words handy in a tense situation can make all the difference. When it comes to customer service recovery in the Public Sector, "It is WHAT you say, as well as HOW you say it."

  • The Right Words at the Right Time - Customer Service Recovery for Healthcare

    The Right Words at the Right Time - Customer Service Recovery for Healthcare

    Dealing with frustrated family members or patients who may be in pain can test the service skills of even the most experienced healthcare employees.

  • The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    From complaints about parking fees to sending food back, this training program is designed to provide hospitality employees with a step-by-step process of turning frustrations and complaints into understanding and solutions. 

  • The Right Words at the Right Time: Customer Service Recovery for Retail

    The Right Words at the Right Time: Customer Service Recovery for Retail

    Having the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you say it. This valuable training equips your staff with a step-by-step process of turning frustrations or complaints into understanding and solutions.

  • The S.A.L.E. Series

    The S.A.L.E. Series

    Sell smarter, not harder with this three module series featuring the easy-to-learn S.A.L.E. process.

  • The S.T.O.P. Shop

    The S.T.O.P. Shop

    Shrinkage Training and Orientation Program
    Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.

  • The Secret: Customer Service Uncovered

    The Secret: Customer Service Uncovered

    Break down the barriers to excellent customer service.
    With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems.

  • The Sexual Harassment Quiz (2nd Edition)

    The Sexual Harassment Quiz (2nd Edition)

    Jonathan Segal

    This is a re-make of Enterprise Media’s top-selling sexual harassment program of all time. This is the only video that combines genuine viewer interaction with engaging instruction.

  • The Sexual Harassment Quiz (Original)

    The Sexual Harassment Quiz (Original)

    Jonathan Segal

    Attorney Jonathan Segal explores issues of sexual harassment in this interactive studio audience presentation.

  • The Skip-Level Meeting

    The Skip-Level Meeting

    When You Want to Talk to the Manager’s Manager
    Program #19 of the Building A Diverse Workforce For The Global Millennium Series. So how do you cope with managers who want to control the information that their superiors get from subordinate

  • The Star Thrower Story

    The Star Thrower Story

    Joel Barker

    Now, one of Joel Barker’s most cherished stories, The Star Thrower, is available as a short film! Taken from his best-selling program, The Power of Vision, Joel Barker reminds us that we all have the ability to make a difference.

  • The Stolen Eye

    The Stolen Eye

    Jane Elliott

    Viewers of The Stolen Eye will feel less defensive and freer to discuss their own experiences of discrimination as analogous but not redundant to those of the film’s participants. This is a must-buy for any of Jane Elliott’s many admirers.

  • The Three Dimensional Interview

    The Three Dimensional Interview

    Evaluating for Capability, Commitment and Chemistry
    Save your organization time and money by consistently selecting the right person for the job.

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!

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