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Total number of products found: 1169 (Page 54 of 59)

  • Undeliverable: E-mail Etiquette for Today’s Workplace

    Undeliverable: E-mail Etiquette for Today’s Workplace

    Help your employees master Email Customer Service; an increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email.

  • Understanding Accountability

    Understanding Accountability

    Serena has come in from Head Office and is appalled by the lack of accountability in the regional office. She leaves Marcus with the challenge that his entire office must become accountable.

  • Understanding Emotional Intelligence

    Understanding Emotional Intelligence

    Dan Goleman

    Learn three basic strategies for handling stress with emotional intelligence.

  • Understanding the NEW A.D.A.

    Understanding the NEW A.D.A.

    The A.D.A. Amendments Act (A.D.A.A.A.) was signed into law in 2008 and is now in effect!
    Making sure your managers and supervisors are informed and trained on complying with this law has never been more important.

  • Understanding the New FMLA

    Understanding the New FMLA

    The changes to the FMLA can be confusing and supervisors can now be personally liable for non-compliance. Get a clear, comprehensive and accurate summary of the latest FMLA regulations with Understanding the New FMLA.

  • Use the Telephone the Right Way

    Use the Telephone the Right Way

    Master today's key skills and strategies for effective telephone use. Learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

  • Using Cover

    Using Cover

    The Using Cover training program shows the penetration power of various handguns, rifles and shotguns against different objects and building materials.

  • Using Goals to GROW

    Using Goals to GROW

    When you want to succeed with goals, find and remove the obstacles. Define goals and consider reality, obstacles, options and way forward.

  • Utility Knife Safety

    Utility Knife Safety

    Covers the safe use of utility knives including the different types of knives that are available, techniques for cutting safely and how to change blades without getting injured.

  • Vehicle Code Violation Recognition - Part 1

    Vehicle Code Violation Recognition - Part 1

    In the Vehicle Code Violation Recognition - Part 1 training program, 36 different Vehicle Code Violations are shown which viewing officers or cadets must identify.

  • Vehicle Code Violation Recognition - Part 2

    Vehicle Code Violation Recognition - Part 2

    In the Vehicle Code Violation Recognition - Part 2 training program, 28 additional and different Vehicle Code Violations are shown which viewing officers or cadets must identify.

  • Victor Kiam: A Case Study in Leadership & Innovation

    Victor Kiam: A Case Study in Leadership & Innovation

    Victor Kiam

    Victor Kiam has been known around the world through his legendary advertising campaign as the man “who liked Remington Shaver so much he bought the company" shares his leadership ideas and turnaround strategies.

  • Violence:  Reducing Your Risk

    Violence: Reducing Your Risk

    Experts in personal safety and law enforcement demonstrate simple yet practical and effective methods anyone can use to reduce their risk and defuse threatening situations.

  • Violence:  The Risk From Within

    Violence: The Risk From Within

    Even trained professionals can’t reliably predict a person’s capacity for violence. But managers can learn to observe the telling signs of excessive stress that might be red flags pointing to more dangerous behavior to come.

  • Wage and Hour Compliance

    Wage and Hour Compliance

    Wage and Hour Compliance was developed to help organizations address a key element of the FLSA: misclassification of employees(exempt versus non-exempt) and the corresponding miscalculation of wages.

  • Warrant Service and Building Search Techniques

    Warrant Service and Building Search Techniques

    The Warrant Service and Building Search Techniques training program shows how to safely serve warrants and search buildings using varying amounts of personnel.

  • Watts Towers

    Watts Towers

    SpiritClips

    The true story of a down-on-his-luck craftsman who embarks on a thirty-year project that brings a work of art to an impoverished neighborhood.

  • WAYMISH - Why Are You Making It So Hard…for me to give you my money?

    WAYMISH - Why Are You Making It So Hard…for me to give you my money?

    Why Are You Making It So Hard…for me to give you my money?
    Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again.

  • We All Win: Fanagalo - Customer Service with Authenticity

    We All Win: Fanagalo - Customer Service with Authenticity

    Business Lessons from the African Bush
    We All Win: Fanagalo™ reminds individuals that it takes passion, authenticity, rising beyond fears, and true collaboration to work together to exceed customer expectations.

  • We All Win: Fanagalo 2 - Reverse Mentoring for High Performance Teams

    We All Win: Fanagalo 2 - Reverse Mentoring for High Performance Teams

    Business Lessons from the African Bush   Create a dynamic authentic culture in which every individual takes flight past their fears to become a unique and central part of a change process.

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!

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