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  • Fish! Sticks

    Fish! Sticks

    Fish Philosophy Training

    Taking the cameras back to Seattle's world-famous Pike Place Fish Market, we found the secrets of how these fishmongers keep their passion alive through a deep, daily and very personal commitment.

  • Fish! Tales
    • 2001

    Fish! Tales

    Fish Philosophy Training

    Bite-size story. Unlimited possibilities. Real companies using FISH!

  • Focus on the Customer

    Focus on the Customer

    What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards? Find out as you hear four stories of how 3M has met special demands from their customers.

  • Getting the Light Bulb to Click

    Getting the Light Bulb to Click

    How to Promote Innovative Thinking at Your Company
    Most companies begin with a great idea. Nonetheless, these days one great idea is not enough. Your company must continually innovate if it’s going to thrive.

  • In Search of Excellence Disney Segment

    In Search of Excellence Disney Segment

    Tom Peters

    At Disney World you’ll witness the hard work that goes into guiding and training a staff to understand that a commitment to quality and customer care is vital for success.

  • Leading By Example

    Leading By Example

    Stephen R. Covey

    Through the dramatic story of Anne Sullivan and Helen Keller, this case study enables leaders to identify ways in which they can be more effective models, how they can set lasting examples, and how they can bring out the best in others.

  • Life is good ...and work can be too!
    • CC

    Life is good ...and work can be too!

    Life is good

    Learn how to inspire employees, improve attitude, and deliver great customer service in this high-energy, motivational training program that profiles the company Life is good.

  • Love ’Em or Lose ’Em: Employee Retention Trainer’s Toolkit

    Love ’Em or Lose ’Em: Employee Retention Trainer’s Toolkit

    Sharon Evans/Beverly Kay

    This Trainer's Toolkit® was created in cooperation with employee retention experts Beverly Kaye and Sharon Jordan-Evans, talented authors of the book Love 'Em or Lose 'Em: Getting Good People to Stay.

  • The Excellence Files - Southwest Airlines

    The Excellence Files - Southwest Airlines

    Herb Kelleher

    Company Culture: Out of the Ordinary
    Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!

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