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  • Harassment and Diversity: Respecting Differences Manager Version
    • CC

    Harassment and Diversity: Respecting Differences Manager Version

    Managing in a diverse workplace can be a challenge, but every manager has the responsibility to maintain a harassment-free workplace. 

  • Harassment The Real Scene
    • CC

    Harassment The Real Scene

    Get up close and personal with harassment issues and see how destructive they can be. This program aims to give the facilitator flexibility in choosing the most effective scenarios for their organizations.

  • How Not to Exhibit Yourself

    How Not to Exhibit Yourself

    John Cleese

    Staffing an Exhibition Stand
    Teach booth staff how to present themselves and their organization in a professional and organized manner.

  • Integrity Every Day
    • 2007

    Integrity Every Day

    Real Choices. Right Decisions.
    Promoting Ethical Conduct, quality, and excellence - Specifically for Healthcare Professionals

  • INVISIBLE Meeting
    • 2009
    • CC

    INVISIBLE Meeting

    How productive was your last conference call?
    As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Many people have not learned the skills needed to make this type of meeting effective.

  • It’s Your Call  - Customer CARE on the Phone
    • 1999

    It’s Your Call - Customer CARE on the Phone

    Remarkable Customer C.A.R.E. On The Phone
    Great customer service professionals make a choice. They choose to do all they can to make their customer’s experience as positive as it can be.

  • Just Be F.A.I.R.
    • CC

    Just Be F.A.I.R.

    A Practical Approach to Diversity in the Workplace
    It’s one thing to talk about diversity and fairness in the workplace; it’s quite another to grapple with issues day-to-day, face-to-face.

  • Keeping the Good Ones
    • CC

    Keeping the Good Ones

    Keeping the Good Ones will inspire managers and provide them with practical tools, which they can use to keep the good people they already have.

  • L.E.A.D. with Integrity
    • 2006

    L.E.A.D. with Integrity

    Promoting a Culture of Ethical Conduct and Compliance
    How do you turn a Code of Conduct into a living, breathing part of your organization? Enlist the active, committed involvement of every leader!

  • Leadership and Self-Deception

    Leadership and Self-Deception

    Would you be surprised to learn that self-deception is the #1 obstacle to organizational effectiveness? It’s true. Also true is that reducing self-deception may be the single most important step your organization can take toward increased productivity.

  • Leadership and The New Science

    Leadership and The New Science

    Dr. Margaret Wheatley

    Is there a simpler way to manage complex organizations in this turbulent business environment where chaos prevails? Dr. Margaret J. Wheatley is sure of it.  Learn how to see organizational life from a brand new point of view. 

  • Leadership Through Communication

    Leadership Through Communication

    Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization.

  • Leadership: What’s Trust Got To Do With It?

    Leadership: What’s Trust Got To Do With It?

    Developing a vision is one thing, but getting people to buy into it is another. To build cohesive teams, leaders need to earn employees' trust.  Follow Sid through the challenges of developing and keeping trust from his employees to be a great leader.

  • Leading With Persuasion

    Leading With Persuasion

    Ever have a great idea but couldn’t get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to communicate them.

  • Legal and Effective Employment Terminations

    Legal and Effective Employment Terminations

    The statistics are simply staggering: more than eight times out of ten, a judge will rule in favor of an employee suing your organization for wrongful termination. This vital video program will provide your supervisors with a step-by-step approach to protecting your organization from these costly lawsuits. 

  • Legal and Effective Interviewing II: The Right Questions

    Legal and Effective Interviewing II: The Right Questions

    This program provides you with a thorough, practical approach to training supervisors and managers in this vital aspect of employment and covers such topics as setting the interview tone, the general interview format, listening techniques and more.

  • Legal and Effective Performance Appraisals
    • 1996

    Legal and Effective Performance Appraisals

    Performance appraisals provide an ideal opportunity for collaborative, two-way communication between supervisors and their employees. Yet, they also carry an incredible legal responsibility.

  • Legal and Effective Progressive Discipline

    Legal and Effective Progressive Discipline

    A system of progressive discipline is the best safeguard against charges of discrimination and wrongful discharge.  In this video program, the steps of progressive discipline are clearly explained and the results of proper implementation are demonstrated.

  • Legal Briefs - Discipline & Termination

    Legal Briefs - Discipline & Termination

    Discipline and termination are critical legal issues managers deal with regularly, though not always effectively. This program remedies that with plain-speak language and practical examples.

  • Legal Briefs - Harassment & Discrimination

    Legal Briefs - Harassment & Discrimination

    Do your managers know they are legally responsible for addressing harassment and discrimination situations in their workplaces? This program brings them up to speed fast using straightforward language and real-world examples.

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