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Your search for Dramatic Vignettes has returned 62 result(s). (Page 1 of 4)

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  • The Right Words at the Right Time - Customer Service Recovery for Business
    • 2013

    The Right Words at the Right Time - Customer Service Recovery for Business

    This valuable customer service training program equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.

  • The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality
    • 2013

    The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    From complaints about parking fees to sending food back, this training program is designed to provide hospitality employees with a step-by-step process of turning frustrations and complaints into understanding and solutions. 

  • Creating the Respect Effect
    • 2010

    Creating the Respect Effect

    Preventing Harassment, Discrimination, and Retaliation Creating the Respect Effect educates your managers and employees about the characteristics and the benefits of a respectful work environment.

  • Harassment for Managers: A New Look
    • 2010

    Harassment for Managers: A New Look

    Introduce your managers to the new face of harassment and show them how they can and should respond to protect employees and comply with the law.

  • HIPAA Privacy Compliance Scenarios
    • 2009

    HIPAA Privacy Compliance Scenarios

    This HIPAA training program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply.

  • Managing Four Generations in the Workplace
    • 2009

    Managing Four Generations in the Workplace

    Cam Marston

    For the first time in history, there are four generations in the workplace at the same time. Each of these age groups has different expectations and different demands, and employers who cannot recognize these will lose their best employees.

  • Credibility Through Honesty
    • 2009

    Credibility Through Honesty

    Part of the Service Impact Series
    Discover How to Be Honest About Service Problems – And Boost Your Company's Image as you turn angry customers into satisfied ones.

  • Awesome!
    • 2008

    Awesome!

    A unique, entertaining, and insightful view of Generation Y both from their own perspective and the perspective of older managers.

  • Ethics: The L.O.G.I.C. of Right
    • 2008

    Ethics: The L.O.G.I.C. of Right

    We all face workplace situations that test our ethics. Sometimes it’s simple to determine the right thing to do. But most of the time, the answer isn’t so black or white. Help employees make the right decision when faced with an ethical dilemma.

  • What to Do When Conflict Happens
    • 2007

    What to Do When Conflict Happens

    A unique and memorable tool for resolving workplace conflict.

  • Positive Discipline
    • 2006
    • CC

    Positive Discipline

    This powerful new training program helps your supervisors get beyond the belief that confronting negative performance has to be unpleasant and punitive in nature.

  • Good People, Bad Choices - Ethics in the Workplace
    • 2006

    Good People, Bad Choices - Ethics in the Workplace

    A Guide to Ethical Decision Making . Almost every day, we hear of an organization being accused of ethical misconduct. Yet, in most cases, we are not talking about bad people. It’s usually good people that make bad choices.

  • Subtle Sexual Harassment Series
    • 2005

    Subtle Sexual Harassment Series

    Subtle Sexual Harassment is intended to take the titillation out of sex harassment training and allow employees to go beyond the obvious cases most of us already recognize as wrong.

  • Subtle Sexual Harassment - Program 1
    • 2005

    Subtle Sexual Harassment - Program 1

    Subtle Sexual Harassment is intended to take the titillation out of sex harassment training and allow employees to go beyond the obvious cases most of us already recognize as wrong.

  • Subtle Sexual Harassment - Program 2
    • 2005

    Subtle Sexual Harassment - Program 2

    Subtle Sexual Harassment is intended to take the titillation out of sex harassment training and allow employees to go beyond the obvious cases most of us already recognize as wrong.

  • Once And For All:  Resolving Performance Challenges
    • 2004
    • CC

    Once And For All: Resolving Performance Challenges

    Once and for All takes a straight-forward, yet entertaining approach to delivering the message that dealing with employee performance challenges is rarely easy or quick.

  • M.E.E.T. on Common Ground
    • 2003

    M.E.E.T. on Common Ground

    Teach employees to recognize and respond to inappropriate or illegal diversity situations professionally...and with respect.

  • A.C.T. with Integrity
    • 2003

    A.C.T. with Integrity

    Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law? They can when they A.C.T.

  • It’s About Respect
    • 2002

    It’s About Respect

    Recognizing Harassment in a Diverse Workplace
    This memorable program will raise awareness regarding harassment and explain the do’s and don’ts of creating a respectful workplace for everyone.

  • Patient Diversity:  Beyond the Vital Signs
    • 2001

    Patient Diversity: Beyond the Vital Signs

    You’ll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand.

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