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  • It’s Not Just About Sex Anymore
    • CC

    It’s Not Just About Sex Anymore

    Harassment & Discrimination in the Workplace
    Now - more than ever - employees must understand that there’s far more to workplace harassment and discrimination than just sex. Is your organization prepared for this changing world?

  • Communicating Non-Defensively

    Communicating Non-Defensively

    Viewers gain a clear understanding of why all people are naturally defensive. Learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages.

  • I Know Just What You Mean

    I Know Just What You Mean

    Stephen R. Covey

    Participants will learn how to improve communications by sharing principles, attitudes and skills for better understanding.

  • Peer Today, Boss Tomorrow:  Navigating Your Changing Role

    Peer Today, Boss Tomorrow: Navigating Your Changing Role

    Help newly promoted supervisors navigate their changing roles and have immediate impact!

  • Bad Apples

    Bad Apples

    How to Deal with Difficult Attitudes
    It's sad but true, one or more "bad apples" can spoil a bunch of your best performers - or undermine your organizational culture.

  • M.E.E.T. Zero Tolerance

    M.E.E.T. Zero Tolerance

    Enforcing Zero Tolerance with Fairness & Respect
    Enforcing a zero tolerance policy can put managers and supervisors in a tough position.

  • The Really Angry Customer

    The Really Angry Customer

    Part of the Just A Call Away Series on telephone skills.
    What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Learn how to defuse anger and bring the situation to a satisfactory conclusion.

  • Just A Call Away Series
    • CC

    Just A Call Away Series

    Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps for handling telephone service encounters with skill and a caring attitude.

  • Service Impact Series

    Service Impact Series

    Make a Positive Impact on Your Service Today!  Service Impact! is a customer service training series designed to be used for meeting openers, training, and more!

  • ADA Compliance Series

    ADA Compliance Series

    Compliments, Not Complaints
    This two-part program provides a comprehensive overview of compliance with the Americans with Disabilities Act.

  • Leakproof: 8 Privacy Principles

    Leakproof: 8 Privacy Principles

    In the last four years more than 200 million records have been subjected to data breaches and the number continues to climb. Make sure that your employees are equipped with the knowledge to maintain a "leakproof" organization.

  • Harassment: A New Look Series

    Harassment: A New Look Series

    Harassment Training Series
    Take a solid step in combating new forms of workplace harassment and help provide a healthy and productive environment for your organization.

  • The Basics of Profitable Customer Service

    The Basics of Profitable Customer Service

    Jeff Blackman

    Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. 

  • Mad About Customer Service

    Mad About Customer Service

    In the midst of a negative customer service encounter, even the best intentions of a CSR can be misinterpreted. Help your staff avoid common mistakes, maintain control and create winning outcomes.

  • How to Set and Really Achieve Your Goals

    How to Set and Really Achieve Your Goals

    Jeff Blackman

    Get what you want, when you want it with this clear and simple approach to goal setting. Learn the six key elements to change and improve.

  • The Basics to Improve Your Memory

    The Basics to Improve Your Memory

    Madelyn Burley-Allen

    A good memory is critical in any business situation. You need to remember names, dates, places, titles, quotes, times, and the list goes on and on.  The Basics to Improve Your Memory is a DVD training program designed to help you do just that.

  • Harassment: Sex, Religion, and Beyond — Employee Version
    • CC

    Harassment: Sex, Religion, and Beyond — Employee Version

    Every employee needs to understand one basic truth: a respectful workplace is more pleasant and more productive for everyone. 

  • Harassment: Sex, Religion, and Beyond — Manager Version
    • CC

    Harassment: Sex, Religion, and Beyond — Manager Version

    This award-winning harassment training program shows that bad behavior is not OK—whether it applies to sex, religion, or anything beyond - whether or not it actually crosses the line into illegal harassment. 

  • Harassment: Sex, Religion, and Beyond — CA Manager Version
    • CC

    Harassment: Sex, Religion, and Beyond — CA Manager Version

    Demonstrates workplace behaviors through a series of compelling stories that include today’s newer social media technologies.

  • Harassment: Sex, Religion, and Beyond — Employee & Manager Combo
    • CC

    Harassment: Sex, Religion, and Beyond — Employee & Manager Combo

    The positive message in this harassment training program is that everyone shares in the responsibility to maintain a harassment-free workplace. 

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