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  • Use the Telephone the Right Way

    Use the Telephone the Right Way

    Master today's key skills and strategies for effective telephone use. Learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

  • Diversity: Creating Success for Business and People SERIES

    Diversity: Creating Success for Business and People SERIES

    The "Diversity: Creating Success for Business and People" series offers you the opportunity to fully involve your employees in a revolutionary, experiential, exciting diversity management workshop.

  • Diversity: Creating Success for Business and People - Module 1

    Diversity: Creating Success for Business and People - Module 1

    The first module in the innovative series "Diversity: Creating Success for Business and People" focusing on sexual harassment, gender discrimination and the hiring and promotion of people with disabilities.

  • Diversity: Creating Success for Business and People - Module 2

    Diversity: Creating Success for Business and People - Module 2

    The second module in the innovative series "Diversity: Creating Success for Business and People" focusing on minority career development, reverse discrimination and ageism.

  • Diversity: Creating Success for Business and People - Module 3
    • CC

    Diversity: Creating Success for Business and People - Module 3

    The third module in the innovative series "Diversity: Creating Success for Business and People" focusing on performance appraisals and balance of work/family issues.

  • Diversity: Creating Success for Business and People - Module 4

    Diversity: Creating Success for Business and People - Module 4

    The fourth module in the innovative series "Diversity: Creating Success for Business and People" focusing on sexual orientation and billingualism in working relationships.

  • Be S.A.F.E. (Not Sorry) - Preventing Violence in the Workplace
    • CC

    Be S.A.F.E. (Not Sorry) - Preventing Violence in the Workplace

    You, your employees, and even visitors to your company are at risk - every day. Do people within your organization know - really know - how to head off workplace threats, how to stay safe?

  • Sexual Harassment in the Workplace Identify. Stop. Prevent.  II
    • CC

    Sexual Harassment in the Workplace Identify. Stop. Prevent. II

    Eliminate sexual harassment before it starts.
    Can your employees recognize even the mildest forms of sexual harassment? This program will teach all of your employees everything they need to know about sexual harassment.

  • It’s Not Just About Sex Anymore
    • CC

    It’s Not Just About Sex Anymore

    Harassment & Discrimination in the Workplace
    Now - more than ever - employees must understand that there’s far more to workplace harassment and discrimination than just sex. Is your organization prepared for this changing world?

  • Communicating Non-Defensively

    Communicating Non-Defensively

    Viewers gain a clear understanding of why all people are naturally defensive. Learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages.

  • I Know Just What You Mean

    I Know Just What You Mean

    Stephen R. Covey

    Participants will learn how to improve communications by sharing principles, attitudes and skills for better understanding.

  • Peer Today, Boss Tomorrow:  Navigating Your Changing Role

    Peer Today, Boss Tomorrow: Navigating Your Changing Role

    Help newly promoted supervisors navigate their changing roles and have immediate impact!

  • Bad Apples

    Bad Apples

    How to Deal with Difficult Attitudes
    It's sad but true, one or more "bad apples" can spoil a bunch of your best performers - or undermine your organizational culture.

  • M.E.E.T. Zero Tolerance

    M.E.E.T. Zero Tolerance

    Enforcing Zero Tolerance with Fairness & Respect
    Enforcing a zero tolerance policy can put managers and supervisors in a tough position.

  • The Really Angry Customer

    The Really Angry Customer

    Part of the Just A Call Away Series on telephone skills.
    What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Learn how to defuse anger and bring the situation to a satisfactory conclusion.

  • Just A Call Away Series
    • CC

    Just A Call Away Series

    Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps for handling telephone service encounters with skill and a caring attitude.

  • Service Impact Series

    Service Impact Series

    Make a Positive Impact on Your Service Today!  Service Impact! is a customer service training series designed to be used for meeting openers, training, and more!

  • ADA Compliance Series

    ADA Compliance Series

    Compliments, Not Complaints
    This two-part program provides a comprehensive overview of compliance with the Americans with Disabilities Act.

  • Leakproof: 8 Privacy Principles

    Leakproof: 8 Privacy Principles

    In the last four years more than 200 million records have been subjected to data breaches and the number continues to climb. Make sure that your employees are equipped with the knowledge to maintain a "leakproof" organization.

  • Harassment: A New Look Series

    Harassment: A New Look Series

    Harassment Training Series
    Take a solid step in combating new forms of workplace harassment and help provide a healthy and productive environment for your organization.

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