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  • Use the Telephone the Right Way

    Use the Telephone the Right Way

    Master today's key skills and strategies for effective telephone use. Learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

  • What to Do When Conflict Happens
    • 2007

    What to Do When Conflict Happens

    A unique and memorable tool for resolving workplace conflict.

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