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  • Communication Lab 2.0
    • CC

    Communication Lab 2.0

    When Email Just Isn't Enough
    In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!

  • Report Writing

    Report Writing

    Dawn French

    A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organization. This video helps you learn good report writing.

  • Achieving SMART Goals
    • CC

    Achieving SMART Goals

    Learn the SMART formula and set specific measurable goals that are relevant and achievable within a time frame. 

  • Appreciating Diversity
    • CC

    Appreciating Diversity

    Our world is interesting and diverse. Diversity brings new perspectives. 

  • Demanding Customers

    Demanding Customers

    Dawn French

    This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.

  • This Is Going To Hurt Me More Than It Hurts You
    • 1989

    This Is Going To Hurt Me More Than It Hurts You

    John Cleese

    Learn a confident and pro-active approach to bad news interviews with John Cleese.

  • The Dreaded Appraisal: Both Sides of an Appraisal Interview
    • 1990

    The Dreaded Appraisal: Both Sides of an Appraisal Interview

    To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.

  • Think or Sink with John Cleese
    • 1991

    Think or Sink with John Cleese

    John Cleese

    Professional Team Decision Making
    To enable managers to appreciate and use the team’s knowledge in the decision-making process.

  • Call to Order
    • 1995
    • CC

    Call to Order

    Converting Telephone Inquiries Into Sales
    Using proper telephone behavior, upselling and there by increasing profits are the themes of Call To Order.

  • The Grapevine
    • 1996

    The Grapevine

    John Cleese

    Communicating in a World of Change
    Avoid creating the situation in which employees spread rumors to fill the gap left by a lack of formal communication.

  • I’d Like A Word With You
    • 1996

    I’d Like A Word With You

    This humorous program shows managers and team leaders, who have responsibilities for staff, just how badly a discipline interview can be handled.

  • Telephone Behavior: The Rules of Effective Communication
    • 1997
    • CC

    Telephone Behavior: The Rules of Effective Communication

    John Cleese

    Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication.

  • Call of the Mummy
    • 1997
    • CC

    Call of the Mummy

    The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.

  • On The Receiving End (Call Center Training)
    • 1998

    On The Receiving End (Call Center Training)

    This video teaches how to create a great customer experience in a call center.

  • If Looks Could Kill
    • 2000

    If Looks Could Kill

    Dawn French

    The Power of Behavior
    How people behave when dealing with customers and colleagues can determine the success or failure of each interaction. The Power of Behavior

  • Peter Glen Series
    • 2000

    Peter Glen Series

    Peter Glen

    During the last twenty-five years, Peter Glen traveled, explored, photographed, prepared, and presented his ideas and inspirations. His ambition was always to motivate the fight to do the best one can for the improvement of both business and life.

  • What Do You Say?
    • 2003
    • CC

    What Do You Say?

    What Do You Say? Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.

  • Who’s On First
    • 2003

    Who’s On First

    Abbott and Costello’s famous routine-the only comedy routine in the Baseball Hall of Fame-is a wonderful way to begin any session on communication skills, listening, conflict resolution, teamwork, and more!

  • Customer Service Zone
    • 2007
    • CC

    Customer Service Zone

    Enjoyable and easy-to-use, Customer Service Zone uses a "Twilight Zone" theme to provide you with an essential resource for all organizations serving customers.

  • The Art of Selling
    • 2007

    The Art of Selling

    The best thing about dealing with a good salesperson is you don’t feel like you’re being sold to. As far as you’re concerned you’re just receiving good service. Ensure staff learn the key skills, techniques and behaviors of selling.

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