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Leadership at Every Level
Leadership takes more than good management. And there's no better time than right now for you to take it to the next level.
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Performance Coaching
Help improve employee performance and retention while creating a more productive workforce with this effective employee coaching DVD.
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Motivating Your Employees
This employee motivation video shows how recognition can help bring out the best in your staff, energizing employees toward greater accomplishments.
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Criticism: Giving and Taking
We all need criticism. It's a part of learning. This is a guide to taking criticism professionally, without defensiveness, and without feeling humiliated.
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Time Management
Time management training that gives you practical tools for getting a handle on your workday so you can get what YOU want out of life.
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The Well-Managed Meeting
We're all busy these days and we can't afford to waste our time with nonproductive meetings. Use this best-selling video to learn how to run a meeting well.
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Manager's Collection
These eight top-selling management training DVDs provide proven techniques that are guaranteed to improve productivity and people skills for new managers and seasoned veterans.
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Achieving SMART Goals
Learn the SMART formula and set specific measurable goals that are relevant and achievable within a time frame.
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Apologizing Carefully
Apologize when you have done something wrong. It clears the air so everyone can move forward.
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Appreciating Diversity
Our world is interesting and diverse. Diversity brings new perspectives.
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Behaving Unprofessionally
Various members of the team discuss what they see as unprofessional behavior.
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Building Relationships
We all value positive healthy relationships. Taking time to build them is the challenge.
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Coaching New People
Learn how to give your new employees a head start; Skills include: welcome them, give feedback, encourage new skills and be a good role model.
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Diffusing Anger
It’s easy to escalate anger. It’s a skill to dissipate anger and remain calm.
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Enhancing Service
Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver.
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Ensuring Security
Staff must question strangers, check ID and speak up if they see something.
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Explaining Skillfully
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding.
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Facing Social Media
Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use.
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Handling Anyone Difficult
We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis.
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Handling the New Wave
An amusing program about managing the expectations and behaviors of the newest recruits.