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  • Performance Coaching

    Performance Coaching

    Help improve employee performance and retention while creating a more productive workforce with this effective employee coaching DVD.

  • Motivating Your Employees

    Motivating Your Employees

    This employee motivation video shows how recognition can help bring out the best in your staff, energizing employees toward greater accomplishments.

  • Criticism: Giving and Taking

    Criticism: Giving and Taking

    We all need criticism. It's a part of learning. This is a guide to taking criticism professionally, without defensiveness, and without feeling humiliated. 

  • Time Management

    Time Management

    Time management training that gives you practical tools for getting a handle on your workday so you can get what YOU want out of life.

  • The Well-Managed Meeting
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    The Well-Managed Meeting

    We're all busy these days and we can't afford to waste our time with nonproductive meetings. Use this best-selling video to learn how to run a meeting well. 

  • Manager's Collection

    Manager's Collection

    These eight top-selling management training DVDs provide proven techniques that are guaranteed to improve productivity and people skills for new managers and seasoned veterans.

  • Achieving SMART Goals
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    Achieving SMART Goals

    Learn the SMART formula and set specific measurable goals that are relevant and achievable within a time frame. 

  • Apologizing Carefully
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    Apologizing Carefully

    Apologize when you have done something wrong. It clears the air so everyone can move forward.

  • Appreciating Diversity
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    Appreciating Diversity

    Our world is interesting and diverse. Diversity brings new perspectives. 

  • Behaving Unprofessionally
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    Behaving Unprofessionally

    Various members of the team discuss what they see as unprofessional behavior.

  • Building Relationships
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    Building Relationships

    We all value positive healthy relationships. Taking time to build them is the challenge.

  • Coaching New People
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    Coaching New People

    Learn how to give your new employees a head start;  Skills include: welcome them, give feedback, encourage new skills and be a good role model.

  • Diffusing Anger
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    Diffusing Anger

    It’s easy to escalate anger. It’s a skill to dissipate anger and remain calm. 

  • Enhancing Service
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    Enhancing Service

    Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. 

  • Ensuring Security
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    Ensuring Security

    Staff must question strangers, check ID and speak up if they see something. 

  • Explaining Skillfully
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    Explaining Skillfully

    The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. 

  • Facing Social Media
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    Facing Social Media

    Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use. 

  • Handling Anyone Difficult
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    Handling Anyone Difficult

    We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. 

  • Handling the New Wave
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    Handling the New Wave

    An amusing program about managing the expectations and behaviors of the newest recruits.

  • Listening Actively
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    Listening Actively

    Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Team members discuss the skills of listening.

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