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Criticism: Giving and Taking
We all need criticism. It's a part of learning. This is a guide to taking criticism professionally, without defensiveness, and without feeling humiliated.
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Time Management
Time management training that gives you practical tools for getting a handle on your workday so you can get what YOU want out of life.
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The Well-Managed Meeting
We're all busy these days and we can't afford to waste our time with nonproductive meetings. Use this best-selling video to learn how to run a meeting well.
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Manager's Collection
These eight top-selling management training DVDs provide proven techniques that are guaranteed to improve productivity and people skills for new managers and seasoned veterans.
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Achieving SMART Goals
Learn the SMART formula and set specific measurable goals that are relevant and achievable within a time frame.
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Apologizing Carefully
Apologize when you have done something wrong. It clears the air so everyone can move forward.
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Appreciating Diversity
Our world is interesting and diverse. Diversity brings new perspectives.
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Behaving Unprofessionally
Various members of the team discuss what they see as unprofessional behavior.
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Building Relationships
We all value positive healthy relationships. Taking time to build them is the challenge.
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Coaching New People
Learn how to give your new employees a head start; Skills include: welcome them, give feedback, encourage new skills and be a good role model.
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Diffusing Anger
It’s easy to escalate anger. It’s a skill to dissipate anger and remain calm.
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Enhancing Service
Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver.
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Ensuring Security
Staff must question strangers, check ID and speak up if they see something.
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Explaining Skillfully
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding.
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Facing Social Media
Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use.
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Handling Anyone Difficult
We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis.
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Handling the New Wave
An amusing program about managing the expectations and behaviors of the newest recruits.
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Listening Actively
Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Team members discuss the skills of listening.
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Making Decisions
Serena is shocked to discover Marcus uses a decision-making toy to make random choices. Avoiding decisions weakens your position. Making good decisions keeps you strong.
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Managing a Complainer
Marcus demonstrates his effective conflict resolution skills to bring the situation under control. Anger is an outward expression of discontent. Managing anger calmly and effectively is a life skill.