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  • Utility Knife Safety
    • CC

    Utility Knife Safety

    Covers the safe use of utility knives including the different types of knives that are available, techniques for cutting safely and how to change blades without getting injured.

  • Recognizing Drug and Alcohol Abuse For Managers

    Recognizing Drug and Alcohol Abuse For Managers

    Do you know an alcoholic or an illegal drug addict? Chances are good that you do – chances are good that you work with one, too.

  • Sexual Harassment:  A Manager’s Guide in California

    Sexual Harassment: A Manager’s Guide in California

    By equipping managers with the knowledge they need to prevent and respond to harassment situations, it helps to eliminate sexual harassment in the workplace this video will meet the California State Law requirements for your organization.

  • Tactics of Innovation

    Tactics of Innovation

    Joel Barker

    Tactics of Innovation explores a problem that plagues organizations everywhere: Why smart people reject good ideas.

  • Taking C.A.R.E. of Business

    Taking C.A.R.E. of Business

    Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills.

  • We Need to M.E.E.T. - Managing for Respect in the Workplace

    We Need to M.E.E.T. - Managing for Respect in the Workplace

    Creating and maintaining a respectful work environment begins with managers. Success depends on their ability to recognize, respond to and resolve issues between employees.

  • Win Teams: How One Company Made Empowerment Work

    Win Teams: How One Company Made Empowerment Work

    Among the success stories of empowerment and employee involvement, few are as dramatic and inspiring as that of the Ericsson G.E. Mobile Communications plant in Lynchburg, Virginia.

  • So Help Me - Employee & Supervisor Editions

    So Help Me - Employee & Supervisor Editions

    Learn how to provide great customer service in this two part series focusing on both employees and managers.

  • Attitude Is Everything

    Attitude Is Everything

    Part of the Just A Call Away Series on telephone skills.
    Even over the telephone, the person at the other end of the line can see your attitude - and attitude counts for everything!

  • It’s Your Call

    It’s Your Call

    Part of the Just A Call Away Series on telephone skills.
    Teach your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling.

  • Outbound Call

    Outbound Call

    Part of the Just A Call Away Series on telephone skills.
    In an outbound call, you have only a few seconds to make a good first impression. Learn the secrets to making those first few seconds count and how to follow up for greater results.

  • Customers With A Difference

    Customers With A Difference

    Part of the Just A Call Away Series on telephone skills.
    How do you handle a customer with a different cultural background or for whom English is a second language? What do you do, and how do you do it? Watch and learn.

  • Talking 9 to 5

    Talking 9 to 5

    Women and Men in the Workplace

  • It’s So Simple

    It’s So Simple

    The It’s So Simple learning program takes you behind the scenes at Southwest Airlines to show how one of the most sought-after employers in the nation achieves success.

  • Demanding Customers

    Demanding Customers

    Dawn French

    This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.

  • Bloodborne Pathogens: Protection In The Home Care Setting

    Bloodborne Pathogens: Protection In The Home Care Setting

    Home healthcare providers can be exposed to blood and potentially infectious body fluid, regardless of specific responsibilities.

  • Medication Management: You Can Prevent Errors
    • CC

    Medication Management: You Can Prevent Errors

    Preventing medication errors promotes patient safety.

  • Global One Series

    Global One Series

    The Global One training series is a powerful yet easy-to-use tool for global business training.
    Training your employees to work successfully with people from other cultures has become essential for survival in today’s business.

  • What You Are Is Where You See - The Original
    • 1972

    What You Are Is Where You See - The Original

    Morris Massey

    The fourth tape in the original Dr. Morris Massey series.

  • What You Are Is Where You Were When - The Original
    • 1976

    What You Are Is Where You Were When - The Original

    Morris Massey

    The first video in the original Dr. Morris Massey series.

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