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  • On The Receiving End (Call Center Training)
    • 1998

    On The Receiving End (Call Center Training)

    This video teaches how to create a great customer experience in a call center.

  • What About Me?
    • 1999
    • CC

    What About Me?

    Diversity’s Impact on The Careers of Non-Management White Males
    Program #6 of the Building A Diverse Workforce For The Global Millennium Series. Some employees perceive an environment of reverse discrimination. How do you cope with resentme

  • Old School vs. New School
    • 1999

    Old School vs. New School

    How Much Change Is Too Much, Too Fast?
    Program #9 of the Building A Diverse Workforce For The Global Millennium Series. Often people fail to recognize that old and new approaches can cause tension and impact high performing teams.

  • No!....Basta Ya De Acosame (No!...Stop Harassing Me)
    • 1999

    No!....Basta Ya De Acosame (No!...Stop Harassing Me)

    This is the premier spanish video training package (no dubbing). It covers the topics of illegal discrimination and harassment, including sexual harassment and preventative steps available to all employers and managers.

  • It’s Your Call  - Customer CARE on the Phone
    • 1999

    It’s Your Call - Customer CARE on the Phone

    Remarkable Customer C.A.R.E. On The Phone
    Great customer service professionals make a choice. They choose to do all they can to make their customer’s experience as positive as it can be.

  • The Encouraging Manager
    • 1999

    The Encouraging Manager

    Offers practical action steps that every viewer, from the newly promoted supervisor to the seasoned manager, can follow to create a workplace where employees feel empowered, informed, and invaluable.

  • More than A Gut Feeling III
    • 2000

    More than A Gut Feeling III

    The secret to a successful interview is simpler than you think.
    Learn helpful job-related interviewing techniques that will help you refrain from judging an applicant on gut feeling.

  • In This Together
    • 2000
    • CC

    In This Together

    Seven front line employees from a variety of businesses speak directly to their peers as they lay out the issues of respect, harassment and diversity head on in a question and answer format.

  • Sexual Harassment: Awareness, Perception & Prevention, An Employee’s Responsibility
    • 2000
    • CC

    Sexual Harassment: Awareness, Perception & Prevention, An Employee’s Responsibility

    This program features 10 subtle sexual harassment vignettes designed to help viewers explore the question of welcomeness, appropriateness and the critical do and don'ts in preventing sexual harassment in the workplace.

  • Sexual Harassment: Awareness, Perception & Prevention, A Manager’s Responsibility
    • 2000
    • CC

    Sexual Harassment: Awareness, Perception & Prevention, A Manager’s Responsibility

    This program features 10 subtle sexual harassment vignettes that demonstrate the importance of zero tolerance, setting the right example, handling complaints, and timely and thorough investigations.

  • Sexual Harassment: A Manager's Guide
    • 2000

    Sexual Harassment: A Manager's Guide

    A Manager's Guide will promote a safe working environment that encourages employees to openly talk about potential problems and will help eliminate sexual harassment in your workplace.

  • Sexual Harassment:  It Can Happen Here
    • 2000

    Sexual Harassment: It Can Happen Here

    Through a series of compelling scenarios, employees learn to recognize sexual harassment and respond immediately to eliminate it from their workplace.

  • Remember Me
    • 2000

    Remember Me

    Sometimes, it is important to see things from the customer's perspective. This video gives you a "customer's eye view" of service - and gives a great lesson about great service.

  • If Looks Could Kill
    • 2000

    If Looks Could Kill

    Dawn French

    The Power of Behavior
    How people behave when dealing with customers and colleagues can determine the success or failure of each interaction. The Power of Behavior

  • Drugs: User Recognition
    • 2000

    Drugs: User Recognition

    Gives peace officers the information they need to recognize and appropriately handle someone who is under the influence of heroin, cocaine, PCP, or LSD.

  • Courage to Coach
    • 2000

    Courage to Coach

    A common sense approach to confronting tough employee performance situations
    Effective coaching is the single most important factor in employee development today.

  • Peter Glen Series
    • 2000

    Peter Glen Series

    Peter Glen

    During the last twenty-five years, Peter Glen traveled, explored, photographed, prepared, and presented his ideas and inspirations. His ambition was always to motivate the fight to do the best one can for the improvement of both business and life.

  • Fish! Training Materials
    • 2000

    Fish! Training Materials

    Fish Philosophy Training

    Great FiSH! Stuff to go with your FiSH! Training Program!

  • Burglary In Progress Dangers
    • 2000

    Burglary In Progress Dangers

    Reenactments of the actual incidents and a new analysis of the vital statistics compiled by the FBI give officers the information they need to survive while on burglary-in-progress calls.

  • Calming Angry People
    • 2000

    Calming Angry People

    Identifies a variety of behaviors and physical characteristics that indicate that an individual may be close to violence.

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