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  • Substance Abuse: Awareness & Intervention
    • 2002

    Substance Abuse: Awareness & Intervention

    Helping fellow employees overcome substance abuse is the focus of this video program.

  • Glad I Could Help
    • 2002

    Glad I Could Help

    Real Customer Service Situations for Discussion
    There’s no tougher business situation than dealing with an angry customer. Now, you can equip employees to handle those calls and confrontations without getting rattled.

  • FISH! For Schools
    • 2002

    FISH! For Schools

    Fish Philosophy Training

    Welcome back to the reason you became an educator.
    FISH! for Schools will help you build a great school culture—or strengthen the great culture you already have.

  • Whale Done!
    • 2002
    • CC

    Whale Done!

    Ken Blanchard

    The Power of Positive Relationships

  • Retail Learning Library
    • 2002

    Retail Learning Library

    The Retail Learning Library is a Series that covers orientation, selling skills, customer service, recruiting, leadership, loss prevention, and harassment & discrimination.

  • Building Your Team
    • 2002

    Building Your Team

    Recruiting, Interviewing & Hiring
    Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team.

  • The S.T.O.P. Shop
    • 2002

    The S.T.O.P. Shop

    Shrinkage Training and Orientation Program
    Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.

  • Welcome to the Team
    • 2002

    Welcome to the Team

    This program discusses the basics of retail employment. Topics presented include job responsibilities, basic loss prevention, appearance and dress code, and safety.

  • Zero Tolerance
    • 2002

    Zero Tolerance

    Harassment and Discrimination in Retail
    This meeting opener covers definitions, inappropriate behaviors, what to do if you observe a problem, and what to do if you feel harassed.

  • Customer Service Training Series
    • 2002

    Customer Service Training Series

    How to Achieve Consistent Excellence in Customer Service
    The 3 programs in this series offer real-life examples and give you specific steps to implement in your organization.

  • The New Business of Paradigms
    • 2001

    The New Business of Paradigms

    Joel Barker

    Futurist Joel Barker is one of the world’s top authorities on change and change management.

  • The Angry Eye
    • 2001

    The Angry Eye

    Jane Elliott

    "The Angry Eye" is a dynamic and provocative documentary, showcasing Jane Elliott's world famous Blue-Eyed/Brown-Eyed exercise in discrimination.

  • Teamwork in Crisis
    • 2001

    Teamwork in Crisis

    This powerful video shows what started out as a very ordinary flight on a United Airlines DC-10 turn into a catastrophic situation where teamwork helped achieve a miraculous outcome.

  • Fear and Stress in the Workplace:  Managing the Global Challenge
    • 2001

    Fear and Stress in the Workplace: Managing the Global Challenge

    In most cases, fear can be a healthy emotion -- however, when fear escalates into anxiety, it can have adverse effects on our ability to carry out our daily functions.

  • Legal Briefs - Workplace Violence
    • 2001

    Legal Briefs - Workplace Violence

    The Legal Role in Keeping Your Workplace Safe
    Making the workplace safe from violence is a high priority for organizations today. But there is a real risk of legal liability as well.

  • Patient Diversity:  Beyond the Vital Signs
    • 2001

    Patient Diversity: Beyond the Vital Signs

    You’ll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand.

  • Teamwork:  What’s Trust Got To Do With It?
    • 2001

    Teamwork: What’s Trust Got To Do With It?

    Have you ever been on a team where you couldn’t seem to get anything done? Or the team members just couldn’t work together? It is quite possible that the team members did not trust one another.

  • Fish! Tales
    • 2001

    Fish! Tales

    Fish Philosophy Training

    Bite-size story. Unlimited possibilities. Real companies using FISH!

  • Can You Spare a Moment?
    • 2001

    Can You Spare a Moment?

    John Cleese

    This new version of Can You Spare a Moment? with John Cleese focuses on developing counseling skills for managers.

  • Avoiding Attacks: Proper Techniques
    • 2001

    Avoiding Attacks: Proper Techniques

    This training program is the result of a nationwide study of assaults and dramatizes common tactical mistakes that result in officer injuries.

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