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  • Things Your Training Officer Never Told You... Surviving A Use Of Force Lawsuit
    • 2000

    Things Your Training Officer Never Told You... Surviving A Use Of Force Lawsuit

    In the Things Your Training Officer Never Told You Surviving A Use Of Force Lawsuit training program, an officer describes his experience involving a use of force law suite.

  • Transportation Of Prisoners: If You're Taken Hostage
    • 2000

    Transportation Of Prisoners: If You're Taken Hostage

    The Transportation Of Prisoners: If You're Taken Hostage training program explains what to do if taken hostage while transporting inmates.

  • Using Cover
    • 2000

    Using Cover

    The Using Cover training program shows the penetration power of various handguns, rifles and shotguns against different objects and building materials.

  • Vehicle Code Violation Recognition - Part 1
    • 2000

    Vehicle Code Violation Recognition - Part 1

    In the Vehicle Code Violation Recognition - Part 1 training program, 36 different Vehicle Code Violations are shown which viewing officers or cadets must identify.

  • Vehicle Code Violation Recognition - Part 2
    • 2000

    Vehicle Code Violation Recognition - Part 2

    In the Vehicle Code Violation Recognition - Part 2 training program, 28 additional and different Vehicle Code Violations are shown which viewing officers or cadets must identify.

  • Warrant Service and Building Search Techniques
    • 2000

    Warrant Service and Building Search Techniques

    The Warrant Service and Building Search Techniques training program shows how to safely serve warrants and search buildings using varying amounts of personnel.

  • When The Situation Goes To The Dogs
    • 2000

    When The Situation Goes To The Dogs

    The When The Situation Goes To The Dogs training program shows when patrol officers can and should use the K-9 units for an advantage.

  • What About Me?
    • 1999
    • CC

    What About Me?

    Diversity’s Impact on The Careers of Non-Management White Males
    Program #6 of the Building A Diverse Workforce For The Global Millennium Series. Some employees perceive an environment of reverse discrimination. How do you cope with resentme

  • Old School vs. New School
    • 1999

    Old School vs. New School

    How Much Change Is Too Much, Too Fast?
    Program #9 of the Building A Diverse Workforce For The Global Millennium Series. Often people fail to recognize that old and new approaches can cause tension and impact high performing teams.

  • No!....Basta Ya De Acosame (No!...Stop Harassing Me)
    • 1999

    No!....Basta Ya De Acosame (No!...Stop Harassing Me)

    This is the premier spanish video training package (no dubbing). It covers the topics of illegal discrimination and harassment, including sexual harassment and preventative steps available to all employers and managers.

  • It’s Your Call  - Customer CARE on the Phone
    • 1999

    It’s Your Call - Customer CARE on the Phone

    Remarkable Customer C.A.R.E. On The Phone
    Great customer service professionals make a choice. They choose to do all they can to make their customer’s experience as positive as it can be.

  • The Encouraging Manager
    • 1999

    The Encouraging Manager

    Offers practical action steps that every viewer, from the newly promoted supervisor to the seasoned manager, can follow to create a workplace where employees feel empowered, informed, and invaluable.

  • Sexual Harassment: Is It or Isn’t It? II
    • 1998
    • CC

    Sexual Harassment: Is It or Isn’t It? II

    Here's a practical solution when you need to provide sexual harassment awareness and prevention training to a mixed group of office personnel and manufacturing employees.

  • Stephen Covey Leadership Library  - 5 Video Set
    • 1998

    Stephen Covey Leadership Library - 5 Video Set

    Stephen R. Covey

    Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training programs.

  • Power of Listening
    • 1998

    Power of Listening

    Effective listening skills are crucial because listening is a fundamental source of information, as well as a key element in interpersonal relations.

  • Are You With Me?
    • 1998

    Are You With Me?

    Through a series of humorous vignettes, you will learn the basics of telephone courtesy. From making calls, leaving messages, and putting people on hold, Are You With Me? connects all the rules of telephone courtesy to a single, easy-to-remember concept.

  • On The Receiving End (Call Center Training)
    • 1998

    On The Receiving End (Call Center Training)

    This video teaches how to create a great customer experience in a call center.

  • The Practical Coach
    • 1997
    • CC

    The Practical Coach

    Think of the people in your life who helped you get where you are today. All the "coaches" who were there for you, who cared about you, who got honest with you when you needed it most.

  • Telephone Behavior: The Rules of Effective Communication
    • 1997
    • CC

    Telephone Behavior: The Rules of Effective Communication

    John Cleese

    Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication.

  • Call of the Mummy
    • 1997
    • CC

    Call of the Mummy

    The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.

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