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  • The Gift of Feedback with Marshall Goldsmith
    • 1997

    The Gift of Feedback with Marshall Goldsmith

    Marshall Goldsmith

    Understanding and Using Feedback for Personal Growth
    If another person had a gift that could make you a better teammate, leader, friend or parent, would you ask for it?

  • Conflict Resolution: A Win/Win Approach
    • 1997

    Conflict Resolution: A Win/Win Approach

    Conflict Resolution A Win Win Approach will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.

  • The Difficult Guest
    • 1996
    • CC

    The Difficult Guest

    Learn how to deal with difficult and angry customers in this classic, best selling video.

  • We’re On The Same Team, Remember?
    • 1996

    We’re On The Same Team, Remember?

    This film clearly demonstrates that, to customers, image is often as important as the product or service itself. It is critical that every contact between employee and customer be positive.

  • The Grapevine
    • 1996

    The Grapevine

    John Cleese

    Communicating in a World of Change
    Avoid creating the situation in which employees spread rumors to fill the gap left by a lack of formal communication.

  • I’d Like A Word With You
    • 1996

    I’d Like A Word With You

    This humorous program shows managers and team leaders, who have responsibilities for staff, just how badly a discipline interview can be handled.

  • Legal and Effective Performance Appraisals
    • 1996

    Legal and Effective Performance Appraisals

    Performance appraisals provide an ideal opportunity for collaborative, two-way communication between supervisors and their employees. Yet, they also carry an incredible legal responsibility.

  • General Hospitable
    • 1996

    General Hospitable

    Learn how to improve customer interactions at all levels in a healthcare setting with "General Hospitable."

  • Jennifer James Collection
    • 1996

    Jennifer James Collection

    Jennifer James

    Jennifer James, Ph.D. is one of the top organizational speakers in the corporate and educational communities.

  • The Secret: Customer Service Uncovered
    • 1996

    The Secret: Customer Service Uncovered

    Break down the barriers to excellent customer service.
    With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems.

  • Doing Business in Argentina
    • 1996

    Doing Business in Argentina

    At the other end of the world, you'll discover an elegant country and a people fiercely proud of their rich European heritage. Your success depends on communication and international business etiquette.

  • Doing Business in Brazil
    • 1996

    Doing Business in Brazil

    There is only one Brazil, and to succeed here you must open up to this country and its passionate people.

  • Doing Business in Chile
    • 1996

    Doing Business in Chile

    Covers need-to-know best practices for doing business in Latin America: culture, communication, management, negotiation, international business etiquette training and more.

  • Doing Business in Mexico
    • 1996

    Doing Business in Mexico

    Join us on an exciting visit to intriguing Mexico, where you'll gain valuable insight into this important market and its diverse people.

  • Doing Business in Indonesia
    • 1996

    Doing Business in Indonesia

    With the world's fourth-largest population, Indonesia is market you can't afford to miss. But to succeed here - and avoid costly failure - you need proper preparation.

  • Doing Business in Malaysia
    • 1996

    Doing Business in Malaysia

    To succeed in Malaysia - and avoid costly failure - you need proper preparation. Topics covered include culture, etiquette, communication, negotiation, management and more. 

  • Doing Business in Singapore
    • 1996

    Doing Business in Singapore

    To survive in Southeast Asia's business center, you need proper training. Topics covered include culture, communication, negotiation, management, international business etiquette training, and more. 

  • Blue Eyed
    • 1995

    Blue Eyed

    Jane Elliott

    Jane Elliott's racism awareness exercise shocked the nation with its demonstration of discrimination & introduced diversity training in 1968. Now, she has brought her "blue-eyed brown/eyed" exercise to corporations.

  • Team Building:  What Makes A Good Team Player?
    • 1995

    Team Building: What Makes A Good Team Player?

    Based on the principles developed by Glenn M. Parker in the best-selling Parker Team-Player Survey, this video shows in detail the four primary team-member styles in action -- the contributor, the collaborator, the communicator and the challenger.

  • Violence:  The Risk From Within
    • 1995

    Violence: The Risk From Within

    Even trained professionals can’t reliably predict a person’s capacity for violence. But managers can learn to observe the telling signs of excessive stress that might be red flags pointing to more dangerous behavior to come.

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