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  • Workplace Violence: First Line of Defense
    • 1994
    • CC

    Workplace Violence: First Line of Defense

    As the second-leading cause of workplace deaths, violence represents a challenge to employers who must be prepared to respond to and manage these incidents.

  • Violence:  Reducing Your Risk
    • 1994
    • CC

    Violence: Reducing Your Risk

    Experts in personal safety and law enforcement demonstrate simple yet practical and effective methods anyone can use to reduce their risk and defuse threatening situations.

  • No Complaints? Complaints and the Customer
    • 1994

    No Complaints? Complaints and the Customer

    Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. No Complaints will ensure people learn how to handle complaints and help prevent them from recurring in the future.

  • No Complaints? Complaints and Quality Management
    • 1994

    No Complaints? Complaints and Quality Management

    Quality Through Customer Service
    No Complaints Complaints and Quality Management will demonstrate the value of addressing the causes of customer complaints to improve the quality process.

  • The Mastery of Speaking as a Leader
    • 1994

    The Mastery of Speaking as a Leader

    Stanford Executive Briefings
    Terry Pearce President, Leadership Communication shows you the ways in which a leader can elevate a speech into a more powerful and ultimately productive experience for both speaker and listener.

  • Relationship Strategies - Individual Volumes
    • 1993
    • CC

    Relationship Strategies - Individual Volumes

    The better you understand human behavior, the better you can communicate, effectively.

  • Relationship Strategies - The Series
    • 1993
    • CC

    Relationship Strategies - The Series

    The better you understand human behavior, the better you can communicate, effectively.

  • Getting To YES
    • 1993

    Getting To YES

    Roger Fisher

    More than a dozen negotiations based on actual transactions and disputes settled by Conflict Management, Inc., are used to illustrate how to turn an adversarial or confrontational negotiation process into mutual problem solving.

  • The Diversity Series
    • 1993

    The Diversity Series

    The Diversity Series is a four-part training series designed for managers and employees. Explore issues of communication styles, workplace values, conflict, stereotypes, fear and building productive workplace relationships with those who are different from us.

  • GroupThink - 2nd Edition
    • 1992

    GroupThink - 2nd Edition

    People often seek unanimous agreement in spite of facts pointing to another conclusion. The phenomenon is called groupthink. And this absorbing, award-winning video is the most definitive ever on the subject.

  • Recession as Opportunity with Tom Peters
    • 1992

    Recession as Opportunity with Tom Peters

    Tom Peters

    In a re-release of Tom Peters classic program "Recession as Opportunity," you will learn Tom Peters six strategies for surviving a recession (and for positioning yourself for future growth).

  • Do Right I and II with Lou Holtz DVD Combo Package
    • 1991

    Do Right I and II with Lou Holtz DVD Combo Package

    Lou Holtz

    The Original Lou Holtz series!
    After nearly two decades of unprecedented success, Lou Holtz continues to inspire, motivate and educate the leaders of today and tomorrow.

  • Think or Sink with John Cleese
    • 1991

    Think or Sink with John Cleese

    John Cleese

    Professional Team Decision Making
    To enable managers to appreciate and use the team’s knowledge in the decision-making process.

  • L.L. Bean, A Commitment to Customer Service
    • 1991

    L.L. Bean, A Commitment to Customer Service

    This once-small hunting supply business was founded with a simple philosophy based on honesty and courtesy.  Today, L.L. Bean's name is synonymous with customer service.  You will see how they make the customer king.

  • The Dreaded Appraisal: Both Sides of an Appraisal Interview
    • 1990

    The Dreaded Appraisal: Both Sides of an Appraisal Interview

    To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.

  • This Is Going To Hurt Me More Than It Hurts You
    • 1989

    This Is Going To Hurt Me More Than It Hurts You

    John Cleese

    Learn a confident and pro-active approach to bad news interviews with John Cleese.

  • The Massey Triad
    • 1986

    The Massey Triad

    Morris Massey

    A three video series featuring Morris Massey! "Don’t let a past you can’t change write your future script." - Dr. Morris Massey

  • What You Are Is Where You Were When
    • 1986

    What You Are Is Where You Were When

    Morris Massey

    The first program in Dr. Morris Massey’s video series The Massey Triad.

  • What You Are Is Not What You Have To Be
    • 1986

    What You Are Is Not What You Have To Be

    Morris Massey

    The second video in the series "The Massey Triad" with Dr. Morris Massey.

  • What You Are Is Where You See
    • 1986

    What You Are Is Where You See

    Morris Massey

    The third video in the series "The Massey Triad" with Dr. Morris Massey.

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