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  • Outbound Call

    Outbound Call

    Part of the Just A Call Away Series on telephone skills.
    In an outbound call, you have only a few seconds to make a good first impression. Learn the secrets to making those first few seconds count and how to follow up for greater results.

  • Customers With A Difference

    Customers With A Difference

    Part of the Just A Call Away Series on telephone skills.
    How do you handle a customer with a different cultural background or for whom English is a second language? What do you do, and how do you do it? Watch and learn.

  • Talking 9 to 5

    Talking 9 to 5

    Women and Men in the Workplace

  • It’s So Simple

    It’s So Simple

    The It’s So Simple learning program takes you behind the scenes at Southwest Airlines to show how one of the most sought-after employers in the nation achieves success.

  • Demanding Customers

    Demanding Customers

    Dawn French

    This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.

  • Bloodborne Pathogens: Protection In The Home Care Setting

    Bloodborne Pathogens: Protection In The Home Care Setting

    Home healthcare providers can be exposed to blood and potentially infectious body fluid, regardless of specific responsibilities.

  • Medication Management: You Can Prevent Errors
    • CC

    Medication Management: You Can Prevent Errors

    Preventing medication errors promotes patient safety.

  • Global One Series

    Global One Series

    The Global One training series is a powerful yet easy-to-use tool for global business training.
    Training your employees to work successfully with people from other cultures has become essential for survival in today’s business.

  • The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
    • CC

    The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership

    Tom Peters

    Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.

  • Jordan’s Furniture: Re-imagine The Customer Experience

    Jordan’s Furniture: Re-imagine The Customer Experience

    Tom Peters

    Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.

  • Passion for Customers with Tom Peters

    Passion for Customers with Tom Peters

    Tom Peters

    Tom Peters gives a motivational presentation on outstanding customer service with case studies from leaders like Federal Express, Louisville Redbirds, The Limited and others.

  • Re-imagine! Business Excellence in a Disruptive Age
    • CC

    Re-imagine! Business Excellence in a Disruptive Age

    Tom Peters

    Based on Tom Peters' latest book, this video visits seven companies that are using innovation and "out-of-the-box" thinking to excel in today's business world.

  • Passion for Excellence with Tom Peters

    Passion for Excellence with Tom Peters

    Tom Peters

    This classic Tom Peters program applies today with its review of some of the top companies who have made lasting changes by having individuals who refuse to give up.

  • Passion for Excellence - Short Cut

    Passion for Excellence - Short Cut

    Tom Peters

    This is the edited version of Tom Peters "Passion for Excellence" for your shorter meetings.

  • Speed is Life: Go Fast or Go Broke!

    Speed is Life: Go Fast or Go Broke!

    Tom Peters

    This Tom Peters video focuses on time-based operations and their effect on customer service and operations.

  • Leadership Alliance with Tom Peters
    • CC

    Leadership Alliance with Tom Peters

    Tom Peters

    Tom Peters once again teaches us through his focus on individual companies. In this video, he looks at leadership and some of the outstanding individuals who have excelled in it.

  • Leadership Alliance - Short Cut
    • CC

    Leadership Alliance - Short Cut

    Tom Peters

    A shortened version of Tom Peter’s best seller "Leadership Alliance" for your quicker meetings. All of the same case studies are included but their run-time is reduced

  • Excellence in the Public Sector with Tom Peters

    Excellence in the Public Sector with Tom Peters

    Tom Peters

    Tom Peters focuses on the Public Sector in this case-study style film - uncovering the secrets of management sucess in this environment.

  • File 103: Developing 21st Century Leaders

    File 103: Developing 21st Century Leaders

    Herb Kelleher

    File 103 will show what it takes to lead a top company through case studies and interviews with top business leaders.

  • TALENT! How To Win The Great War For Talent

    TALENT! How To Win The Great War For Talent

    Tom Peters

    The driving force of any business is TALENT - the employees! Tom Peters shares his lessons in this area with you in this video.

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