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  • M.E.E.T. Zero Tolerance

    M.E.E.T. Zero Tolerance

    Enforcing Zero Tolerance with Fairness & Respect
    Enforcing a zero tolerance policy can put managers and supervisors in a tough position.

  • The Really Angry Customer

    The Really Angry Customer

    Part of the Just A Call Away Series on telephone skills.
    What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Learn how to defuse anger and bring the situation to a satisfactory conclusion.

  • Just A Call Away Series
    • CC

    Just A Call Away Series

    Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps for handling telephone service encounters with skill and a caring attitude.

  • Harassment The Real Scene
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    Harassment The Real Scene

    Get up close and personal with harassment issues and see how destructive they can be. This program aims to give the facilitator flexibility in choosing the most effective scenarios for their organizations.

  • Performance Matters - The Importance of Praise

    Performance Matters - The Importance of Praise

    John Cleese

    Part of the Performance Matters Series
    Hosted by John Cleese, this program will ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated.

  • Performance Matters - The Need for Constructive Criticism

    Performance Matters - The Need for Constructive Criticism

    John Cleese

    Part of the Performance Matters Series
    Hosted by John Cleese, this program will enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance.

  • 30 Ways to Make More Time

    30 Ways to Make More Time

    Managing Your Time Effectively
    Most people may think they are efficient. But unless they know how to manage their time, it’s unlikely they will ever be fully effective.

  • Little Things Mean a Lot

    Little Things Mean a Lot

    From Microinequities to Micro-affirmations With Brigid Moynahan
    The "little things" are behaviors we all use, intentionally and unintentionally. They can make our organizations highly productive or erode their power.

  • Actions and Attitudes

    Actions and Attitudes

    Providing Extraordinary Customer Service
    The biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop their customer service and selling techniques.

  • Five Star Selling

    Five Star Selling

    Easy Steps to Great Retail Sales
    Perfect for new employees or to freshen-up seasoned veterans, this program presents a logical, five-step selling process which everyone can easily learn.

  • Leadership Through Communication

    Leadership Through Communication

    Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization.

  • Customer Service Training DVD Combo Package

    Customer Service Training DVD Combo Package

    Save $2,210 over the individual DVD prices when you purchase The Customer Service Training Library.  Get six best selling customer service training DVDs for $995.

  • Sales Training and Motivation DVD Combo Package

    Sales Training and Motivation DVD Combo Package

    Save $1,270 over the individual DVD prices when you purchase The Sales Training Combo. Get nine best-selling motivational DVDs for $995.

  • Change and Innovation Training DVD Combo Package

    Change and Innovation Training DVD Combo Package

    Save $1,283 over the individual DVD prices when you purchase The Change and Innovation Combo. Get six best selling DVDs on change and innovation for $995.

  • Teamwork Training DVD Combo Package

    Teamwork Training DVD Combo Package

    Save $1,414 over the individual DVD prices when you purchase The Team Building Training Library. Get six best selling Teambuilding DVDs for $995.

  • Motivation DVD Combo Package

    Motivation DVD Combo Package

    Save $1,450 over the individual DVD prices when you purchase The Motivation Combo! Get six best-selling motivational DVDs for $995.

  • Business Excellence Training DVD Combo Package

    Business Excellence Training DVD Combo Package

    Save $1,960 over the individual DVD prices with The Business Excellence Combo Package.  You get five best-selling DVDs on excellence for $995!

  • Tom Peters DVD Combo Package

    Tom Peters DVD Combo Package

    Tom Peters

    Save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo.  Get Tom's five best-selling DVD programs for $1,499.

  • John Kotter DVD Combo Package

    John Kotter DVD Combo Package

    John P. Kotter

    Save $1,240 with this DVD combo and get all four of John Kotter's training programs!

  • Sales Essentials Series

    Sales Essentials Series

    Fern Bratten

    Fern Bratten knows a lot about sales and customer service - she has been in the sales business for many years. Now she has put her experience into this fun and motivational series.

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