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  • The BEAR Essentials of Business

    The BEAR Essentials of Business

    Paws and learn The Bear Essentials of Business!
    Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company and learn the importance of customer service and employee engagement.

  • How To Get Things Done

    How To Get Things Done

    Too many people view the process of time-management as a survival exercise rather than a road map to success. Learn about delegation, goal setting, time management and more.

  • How To Supervise People

    How To Supervise People

    Being a supervisor can be one of the most satisfying, productive and even enjoyable experiences anyone can have.

  • Better Meeting Management

    Better Meeting Management

    Put an end to unproductive meetings, for good! Learn skills for running a successful meeting.

  • Communication Skills That Build Winning Relationships

    Communication Skills That Build Winning Relationships

    Are underdeveloped communication skills holding YOU back? Learn key skills to improve your communication. Learn to use the BE-DO-ACHIEVE-NEW-BE cycle to build up internal communication

  • El Poder de la Atencion al Cliente (Power of Customer Service)

    El Poder de la Atencion al Cliente (Power of Customer Service)

    Paul Timm

    The Power Of Customer Service NOW IN SPANISH

  • Feedback Skills for Supervisors

    Feedback Skills for Supervisors

    In this continuous communication improvement training program, you'll see how to exercise the four elements (giving feedback, soliciting feedback, receiving feedback and self-evaluation) that make the feedback process useful. 

  • 50 Ways To Keep Your Customers

    50 Ways To Keep Your Customers

    Paul Timm

    50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.

  • How To Achieve Ultimate Success

    How To Achieve Ultimate Success

    Paul Timm

    In How To Achieve Ultimate Success, Dr. Paul Timm presents a psychologically sound approach to help you reach the ultimate success you desire in both your business and personal life.

  • How To Hold Successful Meetings

    How To Hold Successful Meetings

    Paul Timm

    Improve your meetings now by putting to work the solid, do-it-now common sense techniques found in this program.

  • How To Make Winning Presentations

    How To Make Winning Presentations

    Paul Timm

    With How To Make Winning Presentations you'll learn to develop the skills to make every presentation a success.

  • Manage Your Time Better

    Manage Your Time Better

    Time waits for no man, but you can catch up!  Faster. Sooner. Better. More. Now. Yesterday! Can you ever get it all done?

  • The Power of Customer Service

    The Power of Customer Service

    Paul Timm

    The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.

  • Winning Customer Loyalty... Eliminate Customer Turnoffs

    Winning Customer Loyalty... Eliminate Customer Turnoffs

    Paul Timm

    Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.

  • Winning Customer Loyalty... Exceed Customer Expectations

    Winning Customer Loyalty... Exceed Customer Expectations

    Paul Timm

    Winning Customer Loyalty Library This program shows you how to really exceed the expectations of your customers and gain their loyalty. Gain customer loyalty and grow your business through word of mouth advertising.

  • Winning Customer Loyalty Video Training Library

    Winning Customer Loyalty Video Training Library

    Paul Timm

    The Winning Customer Loyalty series gives step-by-step instructions in how to eliminate customer turnoffs (Volume 1) and then Exceed Customer Expectations (Volume 2).  Learn how to avoid angry customers and build lifetime relationships.  Make your customers your best salespeople.

  • Winning Telephone Tips

    Winning Telephone Tips

    The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.

  • How to Plan, Write and Give a Winning Presentation

    How to Plan, Write and Give a Winning Presentation

    Divided into 3 sections: planning, writing and giving a presentation, this training program will help you overcome presentation jitters and deliver a great speech!

  • Communication Training Special Offer

    Communication Training Special Offer

    Improve vital presentation and communication skills with this bundled offer and save 20%!

  • Telephone Training DVD Set

    Telephone Training DVD Set

    Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place.

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