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  • Managing the Millennials

    Managing the Millennials

    Stanford Executive Briefings
    Alec Levenson Senior Research Scientist, University of Southern California

  • E-Mail Etiquette

    E-Mail Etiquette

    The E-Mail Etiquette training program gives viewers an understanding of the conventions that have been developed by e-mail users over the years to facilitate effective communication.

  • Back to the Basics: A Five-Part Series on Business
    • CC

    Back to the Basics: A Five-Part Series on Business

    Back to the Basics is a five-part series designed to introduce young adults to the work world. Learn problem solving, conflict resolution and etiquette, communication skills, stress management, and professional image.

  • Dealing with Difficult Customers

    Dealing with Difficult Customers

    The Dealing with Difficult Customers training program highlights the patience and diplomacy skills at the heart of good customer service.

  • Ethics and Responsibility in Management
    • CC

    Ethics and Responsibility in Management

    The Ethics and Responsibility in Management training program examines key policies and practices that integrate ethics and responsible management into all aspects of business operations.

  • Secrets of Professional Selling: Eight Steps to Success

    Secrets of Professional Selling: Eight Steps to Success

    This engaging, no-nonsense 8 part sales training series is ideal for both classroom and business use.  Hosted by Bob Kimball author of the American Marketing Association’s "Handbook for Successful Selling."

  • Victor Kiam: A Case Study in Leadership & Innovation

    Victor Kiam: A Case Study in Leadership & Innovation

    Victor Kiam

    Victor Kiam has been known around the world through his legendary advertising campaign as the man “who liked Remington Shaver so much he bought the company" shares his leadership ideas and turnaround strategies.

  • Online Customer Service
    • CC

    Online Customer Service

    Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues.  Learn the best ways to assist customers who sign in rather than stroll in.

  • Playing Your Part: Keys to a Successful Workplace Environment
    • CC

    Playing Your Part: Keys to a Successful Workplace Environment

    This two-part series explores ways in which the workplace can be made more enjoyable for employees, and hence more productive for the business as a whole.  Learn about diversity and workplace relationships.

  • The Drug-Free Workplace
    • CC

    The Drug-Free Workplace

    Coming to work under the influence causes problems for everyone. Show employees the harm that can be done and how to seek help.

  • Managing the Drug-Free Workplace
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    Managing the Drug-Free Workplace

    Managers need to know how to respond when their workgroup is affected by drugs or alcohol. Learn what to look for and how proper intervention can help.

  • Workplace Ethics
    • CC

    Workplace Ethics

    Ethics matter. It’s not just the big scandals you see in the news, but the small everyday decisions that add up, too. In fact, that’s where you need to draw the line—with the little things—before serious damage is done.

  • The Pygmalion Effect

    The Pygmalion Effect

    Managing the Power of Expectations, 3rd Edition
    Get a complete overview of the Pygmalion Effect where individuals are transformed through the positive (or negative) expectations of another.

  • The Essentials Series

    The Essentials Series

    Training takes time, and time is precious. The Essentials Series delivers swift, concise learning in the form of bite-size videos that are accessible at the point of need, relevant and rewarding - and all online.

  • Presenting with Passion
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    Presenting with Passion

    Making a boring presentation is stressful. Inspiring others with your words is fun.

  • Celebrate! Online Library for Educators

    Celebrate! Online Library for Educators

    Dewitt Jones

    The Celebrate! Online Library for Educators is a one-year, unlimited access subscription to all of Dewitt Jones' films, complete with support materials, for a special price! 

  • Customer Service Essentials
    • CC

    Customer Service Essentials

    Whether it happens in person, by telephone, or online, good customer service is vital in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. 

  • Digital Communication Skills: Do's and Don'ts
    • CC

    Digital Communication Skills: Do's and Don'ts

    From texting to email to video calls, digital technology has transformed how we communicate with each other. 

  • Professionalism 101
    • CC

    Professionalism 101

    The Professionalism 101 three-part series takes a commonsense approach to the details of job success.

  • We're All Different
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    We're All Different

    Diversity in the Workplace
    This diversity awareness program will remind your employees of the importance of keeping an open mind and respecting each other, differences and all.

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