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  • Listening Under Pressure
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    Listening Under Pressure

    The Customer Service Challenge
    The Listening Under Pressure customer service training DVD teaches you how to keep your customers happy by showing them you care.

  • When the Phone Rings

    When the Phone Rings

    Telephone Skills for Better Service
    Those who answer the phones are speaking for everyone in the company. Make sure they have training.

  • Wednesday's Touch

    Wednesday's Touch

    Every Customer has a story...
    Skills can be taught, but the right attitude is even more meaningful.

  • ART of Customer Service

    ART of Customer Service

    This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction.

  • Customer Service Collection

    Customer Service Collection

    Teach your staff how to impress customers with memorable service!
    Whether it's over the phone or in person, employees will learn how to be attentive, listen to customers, and handle tough situations.

  • Getting Ahead by Getting Along

    Getting Ahead by Getting Along

    People Skills for the Workplace
    Teach employees how to work out their differences before they get out of hand. Friction among coworkers can turn small things into big deals.

  • Professional Email Etiquette

    Professional Email Etiquette

    Avoid embarrassing errors and make your best impression on customers and colleagues.

  • How to Write and Deliver Great Speeches
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    How to Write and Deliver Great Speeches

    This Toastmasters International public speaking video will make you more poised, confident, and eloquent when delivering presentations.

  • Breakthrough Listening

    Breakthrough Listening

    Develop good communication skills—by becoming a better listener. 

  • Communication Collection

    Communication Collection

    This set of four programs will ensure that everyone in your organization has the skills they need to communicate effectively and represent your company well to get the job done.

  • HazMat: What You Need to Know
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    HazMat: What You Need to Know

    The number one goal of HazMat (HazCom) training is to reduce accidents and injuries. 

  • Bloodborne Pathogens

    Bloodborne Pathogens

    While not transmitted through casual contact, bloodborne pathogens present a risk in just about any workplace. 

  • Preventing and Managing Stress

    Preventing and Managing Stress

    This stress prevention video shows you the causes of stress and how to reduce its impact on your life.

  • Resisting the Flu

    Resisting the Flu

    Eric Weiss, MD, Stanford University School of Medicine educates your staff on how to prevent transmission of the seasonal flu.

  • Slips Trips and Falls

    Slips Trips and Falls

    Slips, trips and falls are among the leading causes of disabling accidents in the workplace. This video shows specific procedures that can raise safety awareness throughout your organization and help prevent accidents.

  • Fire Safety and Evacuation

    Fire Safety and Evacuation

    Keeping Your Workplace Safe
    Use this fire safety video to teach basic fire safety skills and the best ways to stay safe during an evacuation.

  • Proper Lifting Techniques

    Proper Lifting Techniques

    Keeping Your Workplace Safe: You can’t rely on instinct when it comes to lifting properly. Learn techniques for lifting heavy or oversized objects.

  • Health and Safety Collection

    Health and Safety Collection

    Keep your staff and your workplace safe with this essential collection of seven safety training videos.

  • Managing People

    Managing People

    Use this management training video to learn how a "people-first" approach can increase loyalty, retention, and productivity in your workforce.

  • Leadership at Every Level
    • CC

    Leadership at Every Level

    Leadership takes more than good management. And there's no better time than right now for you to take it to the next level. X

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