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  • Golf & the Art Of Customer Service
    • 2009

    Golf & the Art Of Customer Service

    Strategies For Branding Exemplary Customer Service
    Do you know if your customer service is great, mediocre or poor?

  • Credibility Through Honesty
    • 2009

    Credibility Through Honesty

    Part of the Service Impact Series
    Discover How to Be Honest About Service Problems – And Boost Your Company's Image as you turn angry customers into satisfied ones.

  • Cross-Cultural Communication
    • 2009

    Cross-Cultural Communication

    Part of the Service Impact Series
    Bridge cultural and communication differences with the universal language: great service!

  • Dimensions of Service
    • 2009

    Dimensions of Service

    Part of the Service Impact Series
    Discover how to see all sides of the customer experience – and achieve first-class service!

  • Angry Customer
    • 2009

    Angry Customer

    Part of the Service Impact Series
    Caution! Find Out How to Calm – and Not Calm – the Caustic Client!

  • H1N1 Flu (Swine Flu)
    • 2009

    H1N1 Flu (Swine Flu)

    What You Need To Know
    There is widespread concern over the risk of exposure to the deadly H1N1 Flu (Swine Flu). The virus has one trait that could turn it into a global health emergency: the ability to spread from human to human.

  • Toxic Talk
    • 2009

    Toxic Talk

    What Would You Say?
    Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms of toxic talk can have serious repercussions for your employees, managers, and supervisors.

  • Empathetic Listening
    • 2009

    Empathetic Listening

    Stephen R. Covey

    The Key to Communication
    Based on Stephen R. Covey's ground-breaking book, The 7 Habits of Highly Effective People, this program explains empathic listening and shows how it helps us understand and communicate with others.

  • Ouch! Series
    • 2009
    • CC

    Ouch! Series

    New Series!
    WARNING! OUCH! That Stereotype Hurts & Ouch! Your Silence Hurts will start conversations that are not always comfortable... but are critically important!

  • Don’t Panic
    • 2009

    Don’t Panic

    A Recipe for Success in Times of Stress: This program will help you reduce stress by improving self knowledge, building support networks, assessing your situation, taking action and learn.  

  • Frog Tales: The Little Frog
    • 2009

    Frog Tales: The Little Frog

    SpiritClips

    Frog Tales Meeting Films
    The Little Frog tells an unforgettable story of mind over matter and the power of words. You'll laugh and cry as they work their way through life's situations that so often mirror our daily business challenges

  • It’s OKAY to be the BOSS
    • 2009

    It’s OKAY to be the BOSS

    Bruce Tulgan

    Fight the Undermanagement Epidemic
    It’s OKAY to be the BOSS is a humorous, highly entertaining call to action for managers, supervisors, and leaders.

  • Without Regard To Race, Religion, Sex, National Origin, Age, or Disability: ONLINE TRAINING
    • 2009

    Without Regard To Race, Religion, Sex, National Origin, Age, or Disability: ONLINE TRAINING

    Discrimination in the Workplace eLearning Course
    Whether intentional or by accident, employers who violate workplace discrimination laws face stiff legal and costly penalties, negative publicity, low employee morale and other consequences.

  • The Inspiring Leader
    • 2009

    The Inspiring Leader

    Stanford Executive Briefings
    Jack Zenger, PhD Cofounder and CEO, Zenger Folkman

  • Fish! Philosophy Workplace Package
    • 2009

    Fish! Philosophy Workplace Package

    Fish Philosophy Training

    Catch the Energy. Release the Potential.
    The Fish Philosophy Workplace Package includes all of the training materials that you will need to educate every employee, prepare every leader, and motivate every person!

  • What’s Spirituality Got to Do With It?
    • 2009

    What’s Spirituality Got to Do With It?

    Integrating Science and Spirituality
    A unique, first of its kind, film designed for the medical community. What's Spirituality Got to Do With It? empowers health care providers to address patient's health-related spiritual issues.

  • Stress Management Series
    • 2009

    Stress Management Series

    Make it easy for people to see the cumulative benefit of practicing stress management every day and building their resiliency skills over time.

  • Building Employee Morale - Missed Opportunities
    • 2009

    Building Employee Morale - Missed Opportunities

    At first glance, this may seem like a training video about customer service; don’t let the setting fool you, this scene was written to make points regarding managing people that every manager and every leader needs to hear.

  • HIPAA: Privacy in Home Healthcare
    • 2009

    HIPAA: Privacy in Home Healthcare

    Help your home health agency comply with the HIPAA Privacy Rule -- the first comprehensive federal protection guidelines for the privacy of health information.

  • HIPAA: Security & Privacy for Home Healthcare
    • 2009

    HIPAA: Security & Privacy for Home Healthcare

    Walk your home health employees through the basics of the HIPAA Security and Privacy Rules.

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