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  • Customer Service: The Telephone Connection
    • 2013
    • CC

    Customer Service: The Telephone Connection

    Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm.

  • Customer-Centric Innovation
    • 2012

    Customer-Centric Innovation

    Stanford Executive Briefings
    Lara Lee Chief Innovation and Operating Officer, Continuum

  • Customers With A Difference

    Customers With A Difference

    Part of the Just A Call Away Series on telephone skills.
    How do you handle a customer with a different cultural background or for whom English is a second language? What do you do, and how do you do it? Watch and learn.

  • Customers with Disabilities: Delivering Excellent Service
    • CC

    Customers with Disabilities: Delivering Excellent Service

    McGuire Associates, Kevin McGuire, and AbleRoad

    The goal of this disability training program and video is simple: it will help every associate deliver the best customer service to people with disabilities. Includes post viewing quiz and trainers guide.

  • Cut Protection
    • CC

    Cut Protection

    By recognizing hazards, working smart and wearing the right personal protective equipment, employees can work injury-free.

  • Cutting Edge Communication
    • 2012

    Cutting Edge Communication

    Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.

  • Dancing With The Bogeyman

    Dancing With The Bogeyman

    Morris Massey

    "When the bogeyman comes knocking, you don’t have to fight, flee, or freeze - you can choose to dance. And, you get to lead." - Dr. Morris Massey.  Learn how to deal with stress and day-to-day real world challenges.

  • Darius Goes West
    • 2010

    Darius Goes West

    SpiritClips

    Fifteen-year-old Darius Weems, who has muscular dystrophy, and eleven of his best friends set out on a cross-country road trip to raise money to find a cure for his disease.

  • Dating Dilemmas (Do the Right Thing)
    • 2000

    Dating Dilemmas (Do the Right Thing)

    The Dating Dilemmas (Do the Right Thing) training program includes discussion of issues, difficulties, and options to avoid conflicts.

  • De-Cluttering the Office
    • 2012

    De-Cluttering the Office

    The office is a disgraceful mess! Carol is on a mission to de-clutter the office to make sure it’s cleaner, more motivating, safer and more secure.

  • Dealing with Difficult Customers

    Dealing with Difficult Customers

    The Dealing with Difficult Customers training program highlights the patience and diplomacy skills at the heart of good customer service.

  • Dealing With Diversity
    • 2000

    Dealing With Diversity

    The Dealing With Diversity training program deals with the diverse cultures found in the work place and the way different races are treated.

  • Dealing with the Irate Customer
    • CC

    Dealing with the Irate Customer

    Angry customers hurt your company's image, disrupt your workday, and cost your company business. Turn angry customers into satisfied customers.

  • Dealing With Third Parties
    • 2012

    Dealing With Third Parties

    Help sharpen the "eyes and ears" that know, detect, and report the red flags - give your employees a basic guide to recognizing third-party corruption.

  • Dealing With Violent Subjects
    • 2000

    Dealing With Violent Subjects

    The Dealing With Violent Subjects training program explains the important and proper deployment of less than lethal weapons.

  • Decision Exercises
    • 2001

    Decision Exercises

    Dramatic vignettes illustrate twenty-one problem situations correctional officers face in their daily encounters with inmates.

  • Defeating Unconscious Bias
    • 2016

    Defeating Unconscious Bias

    5 Strategies
    Designed to address the hidden biases that can affect hiring, promoting and team building and that challenge your ability to create an inclusive workplace.

  • Defrauding the Elderly: Preventing Bunco Schemes
    • 2000

    Defrauding the Elderly: Preventing Bunco Schemes

    The Defrauding the Elderly: Preventing Bunco Schemes training program is a crime prevention video that demonstrates different bunco schemes used to defraud the elderly. This training video is meant to be viewed by elders with a discussion led by an investigator from a police agency, but can viewed as a stand alone informational video.

  • Demanding Customers

    Demanding Customers

    Dawn French

    This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.

  • Demonstrating Emotional Intelligence
    • 2012

    Demonstrating Emotional Intelligence

    Dan Goleman

    Understand how our emotions are passed from one person to another almost like the common cold.

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