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  • How To Lose Customers Without Really Trying

    How To Lose Customers Without Really Trying

    John Cleese

    Learn how to retain customers and keep them coming back in this humorous presentation from the producers of the John Cleese training videos.

  • File 102: Creating World Class Customer Service

    File 102: Creating World Class Customer Service

    What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it?

  • Is Good Enough
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    Is Good Enough

    Nicholas Boothman

    Learn how to naturally make a genuine connection with patients, family members, and co-workers from expert Nicholas Boothman.

  • Service Heroes: Customer Service Turnaround

    Service Heroes: Customer Service Turnaround

    Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!

  • Six Steps to Greatness: Customer Service Agenda

    Six Steps to Greatness: Customer Service Agenda

    Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!  

  • In Search of Quality Volume 1: Quality Through People

    In Search of Quality Volume 1: Quality Through People

    Robert H. Waterman, Jr.

    Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award.  Learn about empowerment, customer service and leadership. 

  • In Search of Quality Volume 2: Quality Through Systems

    In Search of Quality Volume 2: Quality Through Systems

    Robert H. Waterman, Jr.

    Learn how Motorola developed its quality program and set the initial standard of Six Sigma. See quality leadership and team processes in action.

  • World Class Quality: The Customer Will Decide

    World Class Quality: The Customer Will Decide

    Tom Peters

    Tom Peters explains the importance of Quality and showcases companies where quality is an obsession, customers define the product, and skilled workers create high value.

  • Beyond Close to the Customer

    Beyond Close to the Customer

    Tom Peters

    Tom Peters gives 20 proposals for improving customer service in this presentation in front of an audience.

  • SERVE!  Turn Customer Service into Unforgettable Customer Experiences

    SERVE! Turn Customer Service into Unforgettable Customer Experiences

    Tom Peters

    Tom Peters introduces the concept of creating excellent customer experiences as a strategic advantage in this five-minute meeting opener.

  • Ask For The Order

    Ask For The Order

    Learn skills for closing the sale in this detailed sales training package.

  • SELL!  25 Essentials on Selling

    SELL! 25 Essentials on Selling

    Tom Peters

    Tom Peters gives 25 strategies for making sales everyone's business.

  • How to Connect in Business in 90 seconds or less
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    How to Connect in Business in 90 seconds or less

    Nicholas Boothman

    Nicholas Boothman teaches you great techniques for connecting with customers quickly and easily.

  • The Unorganized Salesperson

    The Unorganized Salesperson

    John Cleese

    Sell smarter, not harder, with tips from the entertaining John Cleese! The Unorganized Salesperson training program is designed to help your sales team conduct business in an organized, professional and profitable manner.

  • So You Want To Be A Success at Selling

    So You Want To Be A Success at Selling

    John Cleese

    This classic four-part series hosted by John Cleese is ideal for new sales recruits or as a refresher for experienced members of the sales team.

  • You Be The Judge, II
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    You Be The Judge, II

    This updated video training program prepares managers for their next interview by defining what types of questions are legal and illegal to ask a job candidate.

  • You Can Stop Harassment - Taking Responsibility Program 1

    You Can Stop Harassment - Taking Responsibility Program 1

    What distinguishes You Can STOP Harassment is its positive message. The programs in this series are not about pointing fingers and assigning blame. We all share responsibility for stopping workplace harassment.

  • You Can Stop Harassment - The Responsible Leader - Program 2

    You Can Stop Harassment - The Responsible Leader - Program 2

    What distinguishes You Can STOP Harassment is its positive message. The programs in this series are not about pointing fingers and assigning blame. We all share responsibility for stopping workplace harassment.

  • Fish!
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    Fish!

    Fish Philosophy Training

    The FISH! training video is the most effective way to energize your team, deliver remarkable customer service and increase employee retention.

  • Leader Madness
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    Leader Madness

    The humorous video demonstrates six warning signs of ineffective leadership, showing how seemingly insignificant actions can develop into destructive leadership practices.

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