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Your search for [all items] has returned 1160 result(s). (Page 15 of 58)

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- 2002
- CC
Whale Done!
Ken Blanchard
The Power of Positive Relationships
- 2002
Retail Learning Library

The Retail Learning Library is a Series that covers orientation, selling skills, customer service, recruiting, leadership, loss prevention, and harassment & discrimination.
- 2002
Building Your Team

Recruiting, Interviewing & Hiring
Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team.
- 2002
The S.T.O.P. Shop

Shrinkage Training and Orientation Program
Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.
- 2002
Welcome to the Team

This program discusses the basics of retail employment. Topics presented include job responsibilities, basic loss prevention, appearance and dress code, and safety.
- 2002
Zero Tolerance

Harassment and Discrimination in Retail
This meeting opener covers definitions, inappropriate behaviors, what to do if you observe a problem, and what to do if you feel harassed.
- 2002
Customer Service Training Series

How to Achieve Consistent Excellence in Customer Service
The 3 programs in this series offer real-life examples and give you specific steps to implement in your organization.
- 2001
The New Business of Paradigms
Joel Barker
Futurist Joel Barker is one of the world’s top authorities on change and change management.
- 2001
The Angry Eye
Jane Elliott
"The Angry Eye" is a dynamic and provocative documentary, showcasing Jane Elliott's world famous Blue-Eyed/Brown-Eyed exercise in discrimination.
- 2001
Teamwork in Crisis

This powerful video shows what started out as a very ordinary flight on a United Airlines DC-10 turn into a catastrophic situation where teamwork helped achieve a miraculous outcome.
- 2001
Fear and Stress in the Workplace: Managing the Global Challenge

In most cases, fear can be a healthy emotion -- however, when fear escalates into anxiety, it can have adverse effects on our ability to carry out our daily functions.
- 2001
Legal Briefs - Workplace Violence

The Legal Role in Keeping Your Workplace Safe
Making the workplace safe from violence is a high priority for organizations today. But there is a real risk of legal liability as well.
- 2001
Patient Diversity: Beyond the Vital Signs

You’ll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand.
- 2001
Teamwork: What’s Trust Got To Do With It?

Have you ever been on a team where you couldn’t seem to get anything done? Or the team members just couldn’t work together? It is quite possible that the team members did not trust one another.
- 2001
Fish! Tales
Fish Philosophy Training
Bite-size story. Unlimited possibilities. Real companies using FISH!
- 2001
Can You Spare a Moment?
John Cleese
This new version of Can You Spare a Moment? with John Cleese focuses on developing counseling skills for managers.
- 2001
Avoiding Attacks: Proper Techniques

This training program is the result of a nationwide study of assaults and dramatizes common tactical mistakes that result in officer injuries.
- 2001
Avoiding Attacks: Proper Demeanor

A primary finding of the national survey on assault is that officers must respect the basic dignity of inmates, or risk assault.
- 2001
Crime Scene Responsibilities

The correctional officer is generally the first official to appear at the scene of a crime committed in a correctional facility. The way the officer handles the situation may determine the success of the subsequent investigation.
- 2001
Communication Skills

Both successful and ineffective examples of communication between correctional staff and inmates are shown in the Communication Skills training program.