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  • Whale Done!
    • 2002
    • CC

    Whale Done!

    Ken Blanchard

    The Power of Positive Relationships

  • Retail Learning Library
    • 2002

    Retail Learning Library

    The Retail Learning Library is a Series that covers orientation, selling skills, customer service, recruiting, leadership, loss prevention, and harassment & discrimination.

  • Building Your Team
    • 2002

    Building Your Team

    Recruiting, Interviewing & Hiring
    Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team.

  • The S.T.O.P. Shop
    • 2002

    The S.T.O.P. Shop

    Shrinkage Training and Orientation Program
    Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.

  • Welcome to the Team
    • 2002

    Welcome to the Team

    This program discusses the basics of retail employment. Topics presented include job responsibilities, basic loss prevention, appearance and dress code, and safety.

  • Zero Tolerance
    • 2002

    Zero Tolerance

    Harassment and Discrimination in Retail
    This meeting opener covers definitions, inappropriate behaviors, what to do if you observe a problem, and what to do if you feel harassed.

  • Customer Service Training Series
    • 2002

    Customer Service Training Series

    How to Achieve Consistent Excellence in Customer Service
    The 3 programs in this series offer real-life examples and give you specific steps to implement in your organization.

  • The New Business of Paradigms
    • 2001

    The New Business of Paradigms

    Joel Barker

    Futurist Joel Barker is one of the world’s top authorities on change and change management.

  • The Angry Eye
    • 2001

    The Angry Eye

    Jane Elliott

    "The Angry Eye" is a dynamic and provocative documentary, showcasing Jane Elliott's world famous Blue-Eyed/Brown-Eyed exercise in discrimination.

  • Teamwork in Crisis
    • 2001

    Teamwork in Crisis

    This powerful video shows what started out as a very ordinary flight on a United Airlines DC-10 turn into a catastrophic situation where teamwork helped achieve a miraculous outcome.

  • Fear and Stress in the Workplace:  Managing the Global Challenge
    • 2001

    Fear and Stress in the Workplace: Managing the Global Challenge

    In most cases, fear can be a healthy emotion -- however, when fear escalates into anxiety, it can have adverse effects on our ability to carry out our daily functions.

  • Legal Briefs - Workplace Violence
    • 2001

    Legal Briefs - Workplace Violence

    The Legal Role in Keeping Your Workplace Safe
    Making the workplace safe from violence is a high priority for organizations today. But there is a real risk of legal liability as well.

  • Patient Diversity:  Beyond the Vital Signs
    • 2001

    Patient Diversity: Beyond the Vital Signs

    You’ll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand.

  • Teamwork:  What’s Trust Got To Do With It?
    • 2001

    Teamwork: What’s Trust Got To Do With It?

    Have you ever been on a team where you couldn’t seem to get anything done? Or the team members just couldn’t work together? It is quite possible that the team members did not trust one another.

  • Fish! Tales
    • 2001

    Fish! Tales

    Fish Philosophy Training

    Bite-size story. Unlimited possibilities. Real companies using FISH!

  • Can You Spare a Moment?
    • 2001

    Can You Spare a Moment?

    John Cleese

    This new version of Can You Spare a Moment? with John Cleese focuses on developing counseling skills for managers.

  • Avoiding Attacks: Proper Techniques
    • 2001

    Avoiding Attacks: Proper Techniques

    This training program is the result of a nationwide study of assaults and dramatizes common tactical mistakes that result in officer injuries.

  • Avoiding Attacks: Proper Demeanor
    • 2001

    Avoiding Attacks: Proper Demeanor

    A primary finding of the national survey on assault is that officers must respect the basic dignity of inmates, or risk assault.

  • Crime Scene Responsibilities
    • 2001

    Crime Scene Responsibilities

    The correctional officer is generally the first official to appear at the scene of a crime committed in a correctional facility. The way the officer handles the situation may determine the success of the subsequent investigation.

  • Communication Skills
    • 2001

    Communication Skills

    Both successful and ineffective examples of communication between correctional staff and inmates are shown in the Communication Skills training program.

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