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  • Old School vs. New School
    • 1999

    Old School vs. New School

    How Much Change Is Too Much, Too Fast?
    Program #9 of the Building A Diverse Workforce For The Global Millennium Series. Often people fail to recognize that old and new approaches can cause tension and impact high performing teams.

  • No!....Basta Ya De Acosame (No!...Stop Harassing Me)
    • 1999

    No!....Basta Ya De Acosame (No!...Stop Harassing Me)

    This is the premier spanish video training package (no dubbing). It covers the topics of illegal discrimination and harassment, including sexual harassment and preventative steps available to all employers and managers.

  • It’s Your Call  - Customer CARE on the Phone
    • 1999

    It’s Your Call - Customer CARE on the Phone

    Remarkable Customer C.A.R.E. On The Phone
    Great customer service professionals make a choice. They choose to do all they can to make their customer’s experience as positive as it can be.

  • The Encouraging Manager
    • 1999

    The Encouraging Manager

    Offers practical action steps that every viewer, from the newly promoted supervisor to the seasoned manager, can follow to create a workplace where employees feel empowered, informed, and invaluable.

  • Sexual Harassment: Is It or Isn’t It? II
    • 1998
    • CC

    Sexual Harassment: Is It or Isn’t It? II

    Here's a practical solution when you need to provide sexual harassment awareness and prevention training to a mixed group of office personnel and manufacturing employees.

  • Stephen Covey Leadership Library  - 5 Video Set
    • 1998

    Stephen Covey Leadership Library - 5 Video Set

    Stephen R. Covey

    Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training programs.

  • Power of Listening
    • 1998

    Power of Listening

    Effective listening skills are crucial because listening is a fundamental source of information, as well as a key element in interpersonal relations.

  • Are You With Me?
    • 1998

    Are You With Me?

    Through a series of humorous vignettes, you will learn the basics of telephone courtesy. From making calls, leaving messages, and putting people on hold, Are You With Me? connects all the rules of telephone courtesy to a single, easy-to-remember concept.

  • On The Receiving End (Call Center Training)
    • 1998

    On The Receiving End (Call Center Training)

    This video teaches how to create a great customer experience in a call center.

  • The Practical Coach
    • 1997
    • CC

    The Practical Coach

    Think of the people in your life who helped you get where you are today. All the "coaches" who were there for you, who cared about you, who got honest with you when you needed it most.

  • Telephone Behavior: The Rules of Effective Communication
    • 1997
    • CC

    Telephone Behavior: The Rules of Effective Communication

    John Cleese

    Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication.

  • Call of the Mummy
    • 1997
    • CC

    Call of the Mummy

    The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.

  • e-mail essentials
    • 1997

    e-mail essentials

    E-mail essentials is intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool.

  • The Gift of Feedback with Marshall Goldsmith
    • 1997

    The Gift of Feedback with Marshall Goldsmith

    Marshall Goldsmith

    Understanding and Using Feedback for Personal Growth
    If another person had a gift that could make you a better teammate, leader, friend or parent, would you ask for it?

  • Conflict Resolution: A Win/Win Approach
    • 1997

    Conflict Resolution: A Win/Win Approach

    Conflict Resolution A Win Win Approach will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.

  • The Difficult Guest
    • 1996
    • CC

    The Difficult Guest

    Learn how to deal with difficult and angry customers in this classic, best selling video.

  • We’re On The Same Team, Remember?
    • 1996

    We’re On The Same Team, Remember?

    This film clearly demonstrates that, to customers, image is often as important as the product or service itself. It is critical that every contact between employee and customer be positive.

  • The Grapevine
    • 1996

    The Grapevine

    John Cleese

    Communicating in a World of Change
    Avoid creating the situation in which employees spread rumors to fill the gap left by a lack of formal communication.

  • I’d Like A Word With You
    • 1996

    I’d Like A Word With You

    This humorous program shows managers and team leaders, who have responsibilities for staff, just how badly a discipline interview can be handled.

  • Legal and Effective Performance Appraisals
    • 1996

    Legal and Effective Performance Appraisals

    Performance appraisals provide an ideal opportunity for collaborative, two-way communication between supervisors and their employees. Yet, they also carry an incredible legal responsibility.

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