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  • General Hospitable
    • 1996

    General Hospitable

    Learn how to improve customer interactions at all levels in a healthcare setting with "General Hospitable."

  • Jennifer James Collection
    • 1996

    Jennifer James Collection

    Jennifer James

    Jennifer James, Ph.D. is one of the top organizational speakers in the corporate and educational communities.

  • The Secret: Customer Service Uncovered
    • 1996

    The Secret: Customer Service Uncovered

    Break down the barriers to excellent customer service.
    With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems.

  • Doing Business in Argentina
    • 1996

    Doing Business in Argentina

    At the other end of the world, you'll discover an elegant country and a people fiercely proud of their rich European heritage. Your success depends on communication and international business etiquette.

  • Doing Business in Brazil
    • 1996

    Doing Business in Brazil

    There is only one Brazil, and to succeed here you must open up to this country and its passionate people.

  • Doing Business in Chile
    • 1996

    Doing Business in Chile

    Covers need-to-know best practices for doing business in Latin America: culture, communication, management, negotiation, international business etiquette training and more.

  • Doing Business in Mexico
    • 1996

    Doing Business in Mexico

    Join us on an exciting visit to intriguing Mexico, where you'll gain valuable insight into this important market and its diverse people.

  • Doing Business in Indonesia
    • 1996

    Doing Business in Indonesia

    With the world's fourth-largest population, Indonesia is market you can't afford to miss. But to succeed here - and avoid costly failure - you need proper preparation.

  • Doing Business in Malaysia
    • 1996

    Doing Business in Malaysia

    To succeed in Malaysia - and avoid costly failure - you need proper preparation. Topics covered include culture, etiquette, communication, negotiation, management and more. 

  • Doing Business in Singapore
    • 1996

    Doing Business in Singapore

    To survive in Southeast Asia's business center, you need proper training. Topics covered include culture, communication, negotiation, management, international business etiquette training, and more. 

  • Blue Eyed
    • 1995

    Blue Eyed

    Jane Elliott

    Jane Elliott's racism awareness exercise shocked the nation with its demonstration of discrimination & introduced diversity training in 1968. Now, she has brought her "blue-eyed brown/eyed" exercise to corporations.

  • Team Building:  What Makes A Good Team Player?
    • 1995

    Team Building: What Makes A Good Team Player?

    Based on the principles developed by Glenn M. Parker in the best-selling Parker Team-Player Survey, this video shows in detail the four primary team-member styles in action -- the contributor, the collaborator, the communicator and the challenger.

  • Violence:  The Risk From Within
    • 1995

    Violence: The Risk From Within

    Even trained professionals can’t reliably predict a person’s capacity for violence. But managers can learn to observe the telling signs of excessive stress that might be red flags pointing to more dangerous behavior to come.

  • But I Don't Have Customers
    • 1995

    But I Don't Have Customers

    But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization. Business and Government versions available.

  • The Goal - Dramatic Version
    • 1995

    The Goal - Dramatic Version

    The Goal shows your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results.

  • Beyond Sexual Harassment
    • 1995

    Beyond Sexual Harassment

    Other Forms of Harassment and Discrimination
    Harassment issues concerning age, religion, and gender can detonate a minefield of lawsuits.

  • Call to Order
    • 1995
    • CC

    Call to Order

    Converting Telephone Inquiries Into Sales
    Using proper telephone behavior, upselling and there by increasing profits are the themes of Call To Order.

  • Negotiating: Tying the Knot
    • 1995

    Negotiating: Tying the Knot

    A skill for life
    In business, as in life, negotiating a mutually beneficial deal is challenging. Give staff at all levels the skills to achieve an equitable outcome to any negotiation.

  • Winds of Change
    • 1995

    Winds of Change

    Patrick Stewart

    Winds of Change is a classic animated training film narrated by Patrick Stewart of the Star Trek series showing dramatic resistance to change.

  • Conflict: The Rules of Engagement
    • 1994
    • CC

    Conflict: The Rules of Engagement

    Pat Heim

    "But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a central component for developing team cohesion in the workplace."

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