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  • But I Don't Have Customers
    • 1995

    But I Don't Have Customers

    But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization. Business and Government versions available.

  • The Goal - Dramatic Version
    • 1995

    The Goal - Dramatic Version

    The Goal shows your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results.

  • Beyond Sexual Harassment
    • 1995

    Beyond Sexual Harassment

    Other Forms of Harassment and Discrimination
    Harassment issues concerning age, religion, and gender can detonate a minefield of lawsuits.

  • Call to Order
    • 1995
    • CC

    Call to Order

    Converting Telephone Inquiries Into Sales
    Using proper telephone behavior, upselling and there by increasing profits are the themes of Call To Order.

  • Negotiating: Tying the Knot
    • 1995

    Negotiating: Tying the Knot

    A skill for life
    In business, as in life, negotiating a mutually beneficial deal is challenging. Give staff at all levels the skills to achieve an equitable outcome to any negotiation.

  • Winds of Change
    • 1995

    Winds of Change

    Patrick Stewart

    Winds of Change is a classic animated training film narrated by Patrick Stewart of the Star Trek series showing dramatic resistance to change.

  • Conflict: The Rules of Engagement
    • 1994
    • CC

    Conflict: The Rules of Engagement

    Pat Heim

    "But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a central component for developing team cohesion in the workplace."

  • Workplace Violence: First Line of Defense
    • 1994
    • CC

    Workplace Violence: First Line of Defense

    As the second-leading cause of workplace deaths, violence represents a challenge to employers who must be prepared to respond to and manage these incidents.

  • Violence:  Reducing Your Risk
    • 1994
    • CC

    Violence: Reducing Your Risk

    Experts in personal safety and law enforcement demonstrate simple yet practical and effective methods anyone can use to reduce their risk and defuse threatening situations.

  • No Complaints? Complaints and the Customer
    • 1994

    No Complaints? Complaints and the Customer

    Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. No Complaints will ensure people learn how to handle complaints and help prevent them from recurring in the future.

  • No Complaints? Complaints and Quality Management
    • 1994

    No Complaints? Complaints and Quality Management

    Quality Through Customer Service
    No Complaints Complaints and Quality Management will demonstrate the value of addressing the causes of customer complaints to improve the quality process.

  • The Mastery of Speaking as a Leader
    • 1994

    The Mastery of Speaking as a Leader

    Stanford Executive Briefings
    Terry Pearce President, Leadership Communication shows you the ways in which a leader can elevate a speech into a more powerful and ultimately productive experience for both speaker and listener.

  • Relationship Strategies - Individual Volumes
    • 1993
    • CC

    Relationship Strategies - Individual Volumes

    The better you understand human behavior, the better you can communicate, effectively.

  • Relationship Strategies - The Series
    • 1993
    • CC

    Relationship Strategies - The Series

    The better you understand human behavior, the better you can communicate, effectively.

  • Getting To YES
    • 1993

    Getting To YES

    Roger Fisher

    More than a dozen negotiations based on actual transactions and disputes settled by Conflict Management, Inc., are used to illustrate how to turn an adversarial or confrontational negotiation process into mutual problem solving.

  • The Diversity Series
    • 1993

    The Diversity Series

    The Diversity Series is a four-part training series designed for managers and employees. Explore issues of communication styles, workplace values, conflict, stereotypes, fear and building productive workplace relationships with those who are different from us.

  • GroupThink - 2nd Edition
    • 1992

    GroupThink - 2nd Edition

    People often seek unanimous agreement in spite of facts pointing to another conclusion. The phenomenon is called groupthink. And this absorbing, award-winning video is the most definitive ever on the subject.

  • Recession as Opportunity with Tom Peters
    • 1992

    Recession as Opportunity with Tom Peters

    Tom Peters

    In a re-release of Tom Peters classic program "Recession as Opportunity," you will learn Tom Peters six strategies for surviving a recession (and for positioning yourself for future growth).

  • Do Right I and II with Lou Holtz DVD Combo Package
    • 1991

    Do Right I and II with Lou Holtz DVD Combo Package

    Lou Holtz

    The Original Lou Holtz series!
    After nearly two decades of unprecedented success, Lou Holtz continues to inspire, motivate and educate the leaders of today and tomorrow.

  • Think or Sink with John Cleese
    • 1991

    Think or Sink with John Cleese

    John Cleese

    Professional Team Decision Making
    To enable managers to appreciate and use the team’s knowledge in the decision-making process.

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