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  • Is Good Enough
    • CC

    Is Good Enough

    Nicholas Boothman

    Learn how to naturally make a genuine connection with patients, family members, and co-workers from expert Nicholas Boothman.

  • Is Good Enough?
    • 2008

    Is Good Enough?

    The concept of "good enough" is at the heart of all mediocrity. It can be a creeping influence in the workplace as well. This program explores the 0.1% result, if 99.9% is "good enough."

  • Is It Bias? Making Diversity Work
    • 2010

    Is It Bias? Making Diversity Work

    Sondra Thiederman, Ph.D.

    A new DVD-based course to define, recognize, and reduce bias in the workplace.
    Is It Bias? Making Diversity Work targets the more subtle forms of bias that insidiously undermine our ability to build truly inclusive workplaces.

  • Is It The Cement Ceiling Or Is It Me?

    Is It The Cement Ceiling Or Is It Me?

    Career Issues for Non-Management People Of Color
    Program #5 of the Building A Diverse Workforce For The Global Millennium Series. A lack of career planning and a breakdown in communication can lead to perceptions of unfair treatment.

  • It's Still Not Just About Sex Anymore

    It's Still Not Just About Sex Anymore

    This program will bring greater awareness to the many types of harassment which can occur in the workplace, incuding subtle harassment, age, gender identity, religion, pregnancy and much more. 

  • It’s a Dog’s World
    • 2008

    It’s a Dog’s World

    New Release! 2nd Edition!
    This newly-updated version of a customer favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.

  • It’s a Way Not a Day

    It’s a Way Not a Day

    Bringing Your Values to Life
    New from the people who brought you Fish! Effective organizations don’t just put their values into a document. They put their values into action.

  • It’s About Respect
    • 2002

    It’s About Respect

    Recognizing Harassment in a Diverse Workplace
    This memorable program will raise awareness regarding harassment and explain the do’s and don’ts of creating a respectful workplace for everyone.

  • It’s All In The Presentation

    It’s All In The Presentation

    A Double Standard for Women?
    Program #15 of the Building A Diverse Workforce For The Global Millennium Series. Does your organization use different standards in evaluating male and female employees?

  • It’s Not Just About Sex Anymore
    • CC

    It’s Not Just About Sex Anymore

    Harassment & Discrimination in the Workplace
    Now - more than ever - employees must understand that there’s far more to workplace harassment and discrimination than just sex. Is your organization prepared for this changing world?

  • It’s OKAY to be the BOSS
    • 2009

    It’s OKAY to be the BOSS

    Bruce Tulgan

    Fight the Undermanagement Epidemic
    It’s OKAY to be the BOSS is a humorous, highly entertaining call to action for managers, supervisors, and leaders.

  • It’s Show Time!

    It’s Show Time!

    Stew Leonard

    It’s motivational! It’s fun to watch! It’s about customer service and attitude! It’s a best seller! It’s Showtime!

  • It’s So Simple

    It’s So Simple

    The It’s So Simple learning program takes you behind the scenes at Southwest Airlines to show how one of the most sought-after employers in the nation achieves success.

  • It’s Your Call

    It’s Your Call

    Part of the Just A Call Away Series on telephone skills.
    Teach your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling.

  • It’s Your Call  - Customer CARE on the Phone
    • 1999

    It’s Your Call - Customer CARE on the Phone

    Remarkable Customer C.A.R.E. On The Phone
    Great customer service professionals make a choice. They choose to do all they can to make their customer’s experience as positive as it can be.

  • It’s Your Choice

    It’s Your Choice

    John Cleese

    Selection skills for managers
    A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organization.

  • I’d Like A Word With You
    • 1996

    I’d Like A Word With You

    This humorous program shows managers and team leaders, who have responsibilities for staff, just how badly a discipline interview can be handled.

  • I’ll Be Back!
    • CC

    I’ll Be Back!

    Bob Farrell

    Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970’s, Farrell is a master of serving the customer.

  • Jennifer James Collection
    • 1996

    Jennifer James Collection

    Jennifer James

    Jennifer James, Ph.D. is one of the top organizational speakers in the corporate and educational communities.

  • John Kotter DVD Combo Package

    John Kotter DVD Combo Package

    John P. Kotter

    Save $1,240 with this DVD combo and get all four of John Kotter's training programs!

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