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  • It’s So Simple

    It’s So Simple

    The It’s So Simple learning program takes you behind the scenes at Southwest Airlines to show how one of the most sought-after employers in the nation achieves success.

  • It’s Your Call

    It’s Your Call

    Part of the Just A Call Away Series on telephone skills.
    Teach your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling.

  • It’s Your Call  - Customer CARE on the Phone
    • 1999

    It’s Your Call - Customer CARE on the Phone

    Remarkable Customer C.A.R.E. On The Phone
    Great customer service professionals make a choice. They choose to do all they can to make their customer’s experience as positive as it can be.

  • It’s Your Choice

    It’s Your Choice

    John Cleese

    Selection skills for managers
    A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organization.

  • I’d Like A Word With You
    • 1996

    I’d Like A Word With You

    This humorous program shows managers and team leaders, who have responsibilities for staff, just how badly a discipline interview can be handled.

  • I’ll Be Back!
    • CC

    I’ll Be Back!

    Bob Farrell

    Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970’s, Farrell is a master of serving the customer.

  • Jennifer James Collection
    • 1996

    Jennifer James Collection

    Jennifer James

    Jennifer James, Ph.D. is one of the top organizational speakers in the corporate and educational communities.

  • John Kotter DVD Combo Package

    John Kotter DVD Combo Package

    John P. Kotter

    Save $1,240 with this DVD combo and get all four of John Kotter's training programs!

  • John Kotter Online Library

    John Kotter Online Library

    John P. Kotter

    Best-selling author and Harvard Business School professor John Kotter is one of the leading experts on change and leadership. Now you can access his entire video library for only $799 for 1 year of online training or 100 views, which ever comes first. 

  • Johnny the Bagger®

    Johnny the Bagger®

    A True Story of Customer Service
    Celebrate the incomparable power of customer service delivered from the heart with an unforgettable, true story about a young man with Down Syndrome that changed the culture of an entire organization.

  • Jordan’s Furniture: Re-imagine The Customer Experience

    Jordan’s Furniture: Re-imagine The Customer Experience

    Tom Peters

    Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.

  • Judging Talent
    • 2009

    Judging Talent

    Hiring decisions and performance evaluations are affected by common biases, such as favoring tall or attractive candidates. In the Judging Talent program, Professor Flynn provides techniques for conducting objective employee evaluations. 

  • Juice

    Juice

    Dewitt Jones

    A short film by Dewitt Jones
    Best-selling author Dewitt Jones masterfully tells of his chance encounter with a five-year old boy and the life-long lesson gained from that experience.

  • Just A Call Away Series
    • CC

    Just A Call Away Series

    Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps for handling telephone service encounters with skill and a caring attitude.

  • Just Be F.A.I.R.
    • CC

    Just Be F.A.I.R.

    A Practical Approach to Diversity in the Workplace
    It’s one thing to talk about diversity and fairness in the workplace; it’s quite another to grapple with issues day-to-day, face-to-face.

  • Just Get It!

    Just Get It!

    Morris Massey

    Morris Massey has been called frank, direct and irreverent. He’s also a bestselling authority on workplace issues. In Just Get It!, you’ll learn how to overcome generational value conflicts that arise in the workplace.

  • Keeping the Good Ones
    • CC

    Keeping the Good Ones

    Keeping the Good Ones will inspire managers and provide them with practical tools, which they can use to keep the good people they already have.

  • L.E.A.D. with Integrity
    • 2006

    L.E.A.D. with Integrity

    Promoting a Culture of Ethical Conduct and Compliance
    How do you turn a Code of Conduct into a living, breathing part of your organization? Enlist the active, committed involvement of every leader!

  • L.L. Bean, A Commitment to Customer Service
    • 1991

    L.L. Bean, A Commitment to Customer Service

    This once-small hunting supply business was founded with a simple philosophy based on honesty and courtesy.  Today, L.L. Bean's name is synonymous with customer service.  You will see how they make the customer king.

  • Law Enforcement And The Mentally Disordered

    Law Enforcement And The Mentally Disordered

    The Law Enforcement And The Mentally Disordered training program shows how officers should handle mentally ill person calls and gives examples of the different type of inflictions people may be experiencing and medications they may be taking.

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