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  • Online Customer Service
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    Online Customer Service

    Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues.  Learn the best ways to assist customers who sign in rather than stroll in.

  • Playing Your Part: Keys to a Successful Workplace Environment
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    Playing Your Part: Keys to a Successful Workplace Environment

    This two-part series explores ways in which the workplace can be made more enjoyable for employees, and hence more productive for the business as a whole.  Learn about diversity and workplace relationships.

  • The Drug-Free Workplace
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    The Drug-Free Workplace

    Coming to work under the influence causes problems for everyone. Show employees the harm that can be done and how to seek help.

  • Managing the Drug-Free Workplace
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    Managing the Drug-Free Workplace

    Managers need to know how to respond when their workgroup is affected by drugs or alcohol. Learn what to look for and how proper intervention can help.

  • Workplace Ethics
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    Workplace Ethics

    Ethics matter. It’s not just the big scandals you see in the news, but the small everyday decisions that add up, too. In fact, that’s where you need to draw the line—with the little things—before serious damage is done.

  • The Pygmalion Effect

    The Pygmalion Effect

    Managing the Power of Expectations, 3rd Edition
    Get a complete overview of the Pygmalion Effect where individuals are transformed through the positive (or negative) expectations of another.

  • The Essentials Series

    The Essentials Series

    Training takes time, and time is precious. The Essentials Series delivers swift, concise learning in the form of bite-size videos that are accessible at the point of need, relevant and rewarding - and all online.

  • Presenting with Passion
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    Presenting with Passion

    Making a boring presentation is stressful. Inspiring others with your words is fun.

  • Celebrate! Online Library for Educators

    Celebrate! Online Library for Educators

    Dewitt Jones

    The Celebrate! Online Library for Educators is a one-year, unlimited access subscription to all of Dewitt Jones' films, complete with support materials, for a special price! 

  • Customer Service Essentials
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    Customer Service Essentials

    Whether it happens in person, by telephone, or online, good customer service is vital in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. 

  • Digital Communication Skills: Do's and Don'ts
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    Digital Communication Skills: Do's and Don'ts

    From texting to email to video calls, digital technology has transformed how we communicate with each other. 

  • Professionalism 101
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    Professionalism 101

    The Professionalism 101 three-part series takes a commonsense approach to the details of job success.

  • We're All Different
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    We're All Different

    Diversity in the Workplace
    This diversity awareness program will remind your employees of the importance of keeping an open mind and respecting each other, differences and all.

  • Harassment Education and Retaliation Overview (H.E.R.O.) - Online Training Course

    Harassment Education and Retaliation Overview (H.E.R.O.) - Online Training Course

    Fun Interactive Online Learning: Join a detective agency and learn about harassment, bullying, retaliation and more as you see dramatic vignettes and learn how to recognize and prevent harassment.

  • Simple Strategies for Customer Service

    Simple Strategies for Customer Service

    In today’s competitive business environment it more important than ever to have your young employees be able to deliver the kind of service your clients and customers need and want.

  • M.E.E.T. Breaking New Ground

    M.E.E.T. Breaking New Ground

    Respect and Inclusion in the Workplace
    Assist employees at all levels in learning how to recognize, respond to, and resolve situations arising from individual and cultural differences in a manner that promotes respectful outcomes, cooperation and teamwork.

  • Creativity: The Pixar Process

    Creativity: The Pixar Process

    Stanford Executive Briefings
    Ed Catmull President, Walt Disney and Pixar Animation Studio provides a roadmap for innovation and creativity through learning from mistakes, teamwork, and a focus on excellence.

  • Stanford Video Guide to Financial Statements

    Stanford Video Guide to Financial Statements

    George Parker
    Professor, Stanford Graduate School of Business

  • Sexual Harassment: Training for a Harassment-Free Workplace - Manager Version
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    Sexual Harassment: Training for a Harassment-Free Workplace - Manager Version

    Keep your training fresh and up-to-date with this new 2015 release - designed to create workplaces that are respectful, productive—and harassment-free!

  • Sexual Harassment: Training for a Harassment-Free Workplace - Employee Version
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    Sexual Harassment: Training for a Harassment-Free Workplace - Employee Version

    Keep your training fresh and up-to-date with this new 2015 release - designed to prevent unwelcome behavior BEFORE it escalates out of control.

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