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  • Listening Actively
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    Listening Actively

    Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Team members discuss the skills of listening.

  • Making Decisions
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    Making Decisions

    Serena is shocked to discover Marcus uses a decision-making toy to make random choices. Avoiding decisions weakens your position. Making good decisions keeps you strong.

  • Managing a Complainer
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    Managing a Complainer

    Marcus demonstrates his effective conflict resolution skills to bring the situation under control. Anger is an outward expression of discontent. Managing anger calmly and effectively is a life skill.

  • Mediating for Resolution
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    Mediating for Resolution

    Learn excellent skills for controlling respectful exchanges and facilitating solutions.

  • Negotiating for Results
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    Negotiating for Results

    A great negotiator shares the vision, and shows strength by being flexible.

  • Overcoming Setbacks
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    Overcoming Setbacks

    When facing setbacks recognize when you feel stuck and move forward. Going over and over a setback keeps you stuck in the past. Learn to overcome setbacks.

  • Preparing for Emergencies
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    Preparing for Emergencies

    Marcus sets up a dangerous evacuation drill with dire consequences. If only we had been prepared. Act now! Be safe not sorry.

  • Removing Tension
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    Removing Tension

    Create some team-building fun. Release tension and solve problems.

  • Resolving Conflict
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    Resolving Conflict

    A great program on essential skills for preventing and resolving conflict with best outcomes. Don’t let a conflict at work escalate. Learn to resolve issues effectively.

  • Responding Thoughtfully
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    Responding Thoughtfully

    When people listen supportively, they will respond thoughtfully. Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). 

  • Sharing Feedback
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    Sharing Feedback

    Avoid defensiveness, be open to receiving and give specific balance feedback.

  • Stretching the Team
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    Stretching the Team

    Carol and Marcus discuss the benefits of exercising and Marcus introduces Brittany his trainer to the team to take them through a series of stretching exercises. 

  • Supervising Effectively
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    Supervising Effectively

    The Supervising Effectively training video explores skills for supervising effectively, and mistakes supervisors often make. 

  • MAPS eLearning

    MAPS eLearning

    Engaging, Interactive MAPS eLearning

  • Supporting Others
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    Supporting Others

    Being supportive is an essential skill for teams. It takes very little effort to show support.

  • Teaching Greetings
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    Teaching Greetings

    An everyday greeting is usually taken for granted. Yet judgments are often made from those first words.

  • Transforming SILOS
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    Transforming SILOS

     Avoid a closed fragmented culture and ensure caring, sharing and collaboration. 

  • Using Goals to GROW
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    Using Goals to GROW

    When you want to succeed with goals, find and remove the obstacles. Define goals and consider reality, obstacles, options and way forward.

  • Welcoming New People
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    Welcoming New People

    Early days in a new job have a big impact. A warm friendly start makes all the difference.

  • Working Safely
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    Working Safely

    Everyone should take responsibility for safety. It all starts with the right attitude.

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