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  • Making Decisions
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    Making Decisions

    Serena is shocked to discover Marcus uses a decision-making toy to make random choices. Avoiding decisions weakens your position. Making good decisions keeps you strong.

  • Managing a Complainer
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    Managing a Complainer

    Marcus demonstrates his effective conflict resolution skills to bring the situation under control. Anger is an outward expression of discontent. Managing anger calmly and effectively is a life skill.

  • Mediating for Resolution
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    Mediating for Resolution

    Learn excellent skills for controlling respectful exchanges and facilitating solutions.

  • Negotiating for Results
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    Negotiating for Results

    A great negotiator shares the vision, and shows strength by being flexible.

  • Overcoming Setbacks
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    Overcoming Setbacks

    When facing setbacks recognize when you feel stuck and move forward. Going over and over a setback keeps you stuck in the past. Learn to overcome setbacks.

  • Preparing for Emergencies
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    Preparing for Emergencies

    Marcus sets up a dangerous evacuation drill with dire consequences. If only we had been prepared. Act now! Be safe not sorry.

  • Removing Tension
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    Removing Tension

    Create some team-building fun. Release tension and solve problems.

  • Resolving Conflict
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    Resolving Conflict

    A great program on essential skills for preventing and resolving conflict with best outcomes. Don’t let a conflict at work escalate. Learn to resolve issues effectively.

  • Responding Thoughtfully
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    Responding Thoughtfully

    When people listen supportively, they will respond thoughtfully. Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). 

  • Sharing Feedback
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    Sharing Feedback

    Avoid defensiveness, be open to receiving and give specific balance feedback.

  • Stretching the Team
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    Stretching the Team

    Carol and Marcus discuss the benefits of exercising and Marcus introduces Brittany his trainer to the team to take them through a series of stretching exercises. 

  • Supervising Effectively
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    Supervising Effectively

    The Supervising Effectively training video explores skills for supervising effectively, and mistakes supervisors often make. 

  • MAPS eLearning

    MAPS eLearning

    Engaging, Interactive MAPS eLearning

  • Supporting Others
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    Supporting Others

    Being supportive is an essential skill for teams. It takes very little effort to show support.

  • Teaching Greetings
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    Teaching Greetings

    An everyday greeting is usually taken for granted. Yet judgments are often made from those first words.

  • Transforming SILOS
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    Transforming SILOS

     Avoid a closed fragmented culture and ensure caring, sharing and collaboration. 

  • Using Goals to GROW
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    Using Goals to GROW

    When you want to succeed with goals, find and remove the obstacles. Define goals and consider reality, obstacles, options and way forward.

  • Welcoming New People
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    Welcoming New People

    Early days in a new job have a big impact. A warm friendly start makes all the difference.

  • Working Safely
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    Working Safely

    Everyone should take responsibility for safety. It all starts with the right attitude.

  • Riding the Wave

    Riding the Wave

    In today's fast-paced world, people need to know how to apply balancing strategies when change occurs. 

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