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  • Customer Service: OR ELSE

    Customer Service: OR ELSE

    Peter Glen

    Watch this "call to arms" as told by an insightful and at times outrageous performer. Using examples of good and bad service, Glen shows you how to create Great Service.

  • Dancing With The Bogeyman

    Dancing With The Bogeyman

    Morris Massey

    "When the bogeyman comes knocking, you don’t have to fight, flee, or freeze - you can choose to dance. And, you get to lead." - Dr. Morris Massey.  Learn how to deal with stress and day-to-day real world challenges.

  • I’ll Be Back!
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    I’ll Be Back!

    Bob Farrell

    Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970’s, Farrell is a master of serving the customer.

  • Focus Your Vision

    Focus Your Vision

    Dewitt Jones

    "Dream the dream, find that extraordinary vision, and keep it in focus."

  • Forty Hours:  Invest In Yourself

    Forty Hours: Invest In Yourself

    This program will inspire employees to maximize their workdays and to take more ownership of their job satisfaction. A shift in attitude and perspective is the first critical step to improving the work experience.

  • From No to Yes

    From No to Yes

    The Constructive Route to Agreement
    Give managers the skills of persuasion, vital in running meetings or trying to influence others in this negotation training video

  • The Front of The Class
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    The Front of The Class

    The Front of the Class is a leadership and management training video that takes us back to school for a refresher course on being in charge. Learn the Four F's of a successful leader: Be First, Fair, Firm, and Flexible.

  • Going To A Meeting

    Going To A Meeting

    John Cleese

    Bored? Always arguing? Confused?
    How are YOU contributing to company meetings?
    Despite all the advances in communication technology, there is still no substitute for a group of people getting together. We need meetings.

  • Harassment Is...

    Harassment Is...

    This best selling program will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone.

  • The Helping Hand - Coaching Skills for Managers

    The Helping Hand - Coaching Skills for Managers

    John Cleese

    To ensure managers identify skills needs in their teams, and act upon them in order to improve people's performance with John Cleese.

  • I Know Just What You Mean

    I Know Just What You Mean

    Stephen R. Covey

    Participants will learn how to improve communications by sharing principles, attitudes and skills for better understanding.

  • I Wish My Manager Would Just...

    I Wish My Manager Would Just...

    Based on research conducted with thousands of employees over a five-year period, employees were asked to finish the statement "I wish my manager would just…" While some answers may surprise you, others will seem quite simple.

  • Innovate or Die

    Innovate or Die

    Tom Peters

    in a keynote address Tom Peters addresses change, innovation and radical adaptation. Learn to push beyond TQM and into realms of excellent design and passionate customer service takes decisive action NOW

  • The Power of Attitude

    The Power of Attitude

    Is there really power behind a positive attitude? The Power of Attitude shows that there is, and most of what makes us positive is attributed to our own self-image.

  • It’s Your Choice

    It’s Your Choice

    John Cleese

    Selection skills for managers
    A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organization.

  • Leadership and Self-Deception

    Leadership and Self-Deception

    Would you be surprised to learn that self-deception is the #1 obstacle to organizational effectiveness? It’s true. Also true is that reducing self-deception may be the single most important step your organization can take toward increased productivity.

  • Leadership and The New Science

    Leadership and The New Science

    Dr. Margaret Wheatley

    Is there a simpler way to manage complex organizations in this turbulent business environment where chaos prevails? Dr. Margaret J. Wheatley is sure of it.  Learn how to see organizational life from a brand new point of view. 

  • Leading By Example

    Leading By Example

    Stephen R. Covey

    Through the dramatic story of Anne Sullivan and Helen Keller, this case study enables leaders to identify ways in which they can be more effective models, how they can set lasting examples, and how they can bring out the best in others.

  • Leading With Persuasion

    Leading With Persuasion

    Ever have a great idea but couldn’t get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to communicate them.

  • Legal Briefs - The ADA

    Legal Briefs - The ADA

    Experts Share What Every Manager Should Know About the Americans With Disabilities Act - ADA.  Your managers will get a better grasp of how the Act impacts them and find key answers to their most frequently asked questions.

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